Server

TGI Fridays - 4215; Town of Florida (NY); On-site; USD 22,000 - 39,000; Full time

Job summary

TGI Fridays is seeking a friendly Server in New York. You will greet guests, take orders, and provide attentive service to create a memorable dining experience. You will be responsible for upselling drinks and menu items, maintaining POS accuracy, and following Fridays style standards to ensure guest satisfaction.

Join a team-focused environment where teamwork, clear communication, and a positive attitude drive hospitality excellence on every shift.

Qualifications

• Must be able to deliver plates and clear tables.
• Must lift up to 30 lbs as needed.
• Must hear well in loud environments.
• Neatly groomed and in uniform at all times.
• Able to operate POS system and process payments accurately.
• Ability to respond calmly to upset guests and involve a manager when needed.
• Clear reading/writing notes for hearing-impaired guests.
• Read menus to assist sight-impaired guests.
• Speak clearly to take orders and explain items.
• Stand and walk throughout the shift.

Responsibilities

• Greet guests with a smile and create a quality dining experience.
• Take and relay food and beverage requests accurately.
• Ensure expeditious service and proactive guest check-ins.
• Learn and upsell Fridays menu and beverages.
• Accurately ring orders into the POS while interacting with guests.
• Promote and describe current promotions and features.
• Follow Fridays Service Style Standards and maintain guest satisfaction.

Skills

Customer service

Upselling

Communication

Attention to detail

Teamwork

Tools

POS system

Job description

Server

ROLE PURPOSE

A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests’ expectations.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.
• Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.
• Promptly and accurately takes food and beverage requests from Guests.
• Ensures expedient service of food and beverages to the Guest.
• Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.
• Learn TGIF menu and beverages, expertly recommends and upsells on items.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Follows all Fridays Service Style Standards.
• Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.
• Practices conversational ordering by mentioning current promotional features.

KEY DECISIONS

Influences:

• Guest experience
• Exercising standards of Responsible Service of Alcohol

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Service Strength Code rating meets/exceeds company standards
• Guest satisfaction scores
• Meeting all key metrics outlined on the myPerformance scorecard

QUALIFICATION REQUIREMENTS

• Must be able to deliver plates and food and clear tables
• Must be able to lift up to 30 lbs.
• Must be able to hear well amongst loud background noise
• Must be dressed neatly and well groomed in company approved uniform at all times
• Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to read and write notes to hearing impaired Guests
• Must be able to read menus to sight-impaired Guests
• Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
• Must be able to read and write Must be able to stand and walk during entire shift
• Must be able to reach, bend, stoop and wipe counters/tables

COMPETENCIES PASSION FOR THE GUEST

Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs.

• Creates a strong first impression promptly greeting Guests.
• Pays attention to details; remembers names and favorites of regular Guests.
• Makes a difference in the guest experience by personalizing service to exceed guest expectations.
• Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated.
• Makes the bar an attractive and exciting place to visit.
• Establishes a strong rapport with all Guests to create Friday’s fans and repeat business.
• Shows awareness of Guest needs and expectations; prevents problems before they occur.

COMMUNICATION

Keeps the lines of communication positive, open and productive.

• Communicates in an open, sincere manner to build rapport with Guests and Team Members.
• Shares information with others to raise awareness of potential needs and concerns.
• Keeps interaction positive and productive; avoids conveying negative messages.
• Responds positively to conflict situations and works to find appropriate solutions.
• Listens carefully and attentively to others without interrupting.
• Asks thoughtful questions to ensure proper understanding of the message being conveyed.
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

FLAIR & SALESMANSHIP

Keeps it fun and keeps it real; seeks opportunities to sell others on the whole TGI Fridays experience.

• Demonstrates a unique, lighthearted style that is personal and memorable.
• Listens carefully to Guests’ needs and suggests add-ons accordingly.
• Possesses a contagious energy that translates to Guests and Team Members.
• Knows TGI Fridays drinks and menu items and is able to speak knowledgeably to make personal recommendations.
• Grows the business and expertly upsells menu items where appropriate.
• Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed.
• Enthusiastically promotes the TGI Fridays brand and menu items.

RELIABILITY & ACCOUNTABILITY

Works hard, carefully follows direction and established guidelines, and delivers quality results.

• Consistently arrives to work prepared and ready for the shift.
• Ensures all responsibilities are fulfilled before ending his/her shift.
• Makes him/herself available to take on additional shifts and/or responsibilities.
• Sets the standard by adhering to established rules and guidelines.
• Organizes his/her tasks in order of priority to ensure timely and thorough completion.
• Admits mistakes and takes prompt action to correct them.
• Holds self and others accountable for delivering consistent quality results.

FLEXIBILITY & STRESS TOLERANCE

Knows that anything can and will happen and is willing to mix things up anyway.

• Responds quickly to changing needs and adapts as necessary to meet new challenges.
• Displays a positive, confident attitude for tackling new challenges and initiatives.
• Handles multiple tasks without becoming visibly overwhelmed or flustered.
• Easily adjusts to meet changing demands and new responsibilities.
• Promptly anticipates and reacts to potential Guest needs and problems.
• Dives into peak service situations with energy and ease.
• Responds calmly to problems and controls emotional reactions.
• Handles him/herself in a professional manner at all times.

TEAMWORK & COLLABORATION

Fuels an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish goals.
• Actively promotes cooperation, respect, and acceptance of all Team Members.
• Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
• Takes on additional responsibilities to ensure proper coverage during rush periods.
• Reaches out to Team Members when necessary to ensure timely completion of all tasks.

Takes advantage of opportunities to set an example for new or inexperienced Team Members.