Server

Reitmr; San Juan (PR); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Medical, Pharmacy, Dental, and Vision

401(k) Retirement Plan with Company 

Paid Vacation and Sick Days

Paid Parental Leave

Sonesta Hotel Discounts

Job summary

Sonesta International Hotels is seeking a friendly Server to welcome guests, take orders, and deliver food and beverages in a fast-paced dining environment. You will maintain sanitary dining areas and follow safety standards while providing exceptional guest service.

The role requires English fluency, front-of-house experience, and the ability to stand for long shifts. Certification in food safety is preferred, with opportunities to grow within Sonesta's hospitality team.

Qualifications

• Two years of experience as a server in a full-service restaurant preferred.
• High school diploma or GED preferred.
• Food handlers and TIPS certificates required.
• Must read, write, and speak the English language fluently.

Responsibilities

• Greet and acknowledge all arriving guests in a prompt and professional manner.
• Demonstrate complete knowledge of the food and beverage menu.
• Serve food and beverage orders after checking for correct temperature, appearance, and portions.
• Operate POS system and ensure orders are transmitted promptly; follow cash handling policies.
• Periodically check-in with tables to ensure guests' expectations are met.
• Maintain dining areas and servicing equipment in clean condition.
• Complete closing duties and reports as assigned.
• Adhere to safety, sanitation, and grooming standards.

Education

High school diploma or GED

Job description

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Server sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous, and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines.

What you'll be doing

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Work Environment

Must be able work in a fast-paced environment.

Majority of work takes place indoors.

Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Frequent bending, kneeling, and reaching.

Ability to stand during entire shift.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays.

Must be flexible to work variable shifts (days, nights, overnights).

Ten to twelve hour shifts sometimes required.

Education and Experience

Two years of experience as a server in full-service restaurant preferred - preferably in a fine dining establishment.

High school diploma or General Education Degree (GED) preferred.

Principle duties and responsibilities (Essential Functions) include:

• Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests' questions and requests.
• Demonstrate complete knowledge of the food and beverage menu.
• Serve food and beverage orders after checking for correct temperature, appearance, and portions. Refill when necessary.
• Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.
• Periodically check-in with tables to ensure guests' expectations are being met and exceeded.
• Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
• Complete all closing duties and reports as assigned.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.
• Perform other duties or projects as requested by management

Anticipated Pay Range & Additional Job Information

Attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.

Excellent organizational skills and attention to detail.

Able to work quickly without compromising quality.

Ability to work with minimal supervision and maintain a high level of performance.

Must be able to stand and exert fast-paced mobility for entire shift.

Ability to work cohesively with co-workers as part of a team.

Food handlers and TIPS certificates required.

Previous front facing guest service experience required.

Must read, write, and speak the English language fluently.

Experience with computerized cash registers preferred.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Pharmacy, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Paid Funeral Leave
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Referral Incentive
• Doctor Clinic
• Sick Incentive
• Development Programs
• Milestone (Years of Service) Incentive
• Employee Cafeteria
• Company Paid Life Insurance
• Various Employee Perks and Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.