Server

Wequassett; Portland (ME); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Employee parking

Medical, dental, and vision insurance

Life insurance

Disability insurance

Health & Wellness benefits

Parental leave

401k match

Hotel staff rates for employees

Food & beverage discounts

Tuition reimbursement

Job summary

The Press Hotel in Portland, Maine is seeking friendly servers to join Union at the Press Hotel. Greet guests, take orders, and deliver food and beverages in line with our standards.

You will know the menu, use suggestive selling to drive revenue, and present final bills at checkout. The role requires professionalism, the ability to work under pressure, and excellent English communication. Part-time or full-time PM shifts are available; benefits listed below.

Qualifications

• Greet, direct, seat, and take food and beverage orders.
• Know the menu and daily specials; communicate them to guests.
• Use suggestive selling techniques to drive revenue.

Responsibilities

• Greet, direct, seat, and take orders in line with standards.
• Serve guests and ensure timely delivery of food and beverages.
• Take payment and reconcile at shift end using POS system.
• Maintain cleanliness and safety in dining areas and stations.
• Handle guest concerns professionally and escalate as needed.

Skills

Guest services

POS system

Suggestive selling

English fluency

Job description

The Press Hotel
The Press Hotel
Portland, ME 04101, USA

Description

Union at the Press Hotel in Portland, Maine is hiring servers to join our team of hospitality professionals.

Job Summary:

• Greet, direct, seat, and take food and beverage orders. Serve guestsin accordance withcompany standards.
• Be knowledgeable of all food and drink offered.
• Usethe suggestiveselling methods. Must continuously strive for revenue growth.
• Understand and communicate daily specials and specialty menus to guests.
• Be perceptive, proactive, and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests
• Complete pre-shift preparation such as setting tables and preparing service station.
• Complete side work and closing tasks as required such as cleaning and restocking for next shift.
• Operate efficiently and calmly throughout peak service times and high stress situations. Seekassistancefrom leadership when needed to ensure guest satisfaction.
• Polish glassware and flatware, record any breakage.
• Removetrash. Restock service stations and service bar areas.
• Make coffee, tea, andespressos.
• Prepare and presentfinalbill toguestfor payment. Obtain settlement and process using the POS system with adjustedtipif noted.
• Reconciliatecash, accurately charge credit cards, and makeappropriate cashdeposits atendof shift.
• Check out with manager onceshiftis complete.
• Practice cleanliness and safety in all dining areas,liquorand wine storage areas.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up.Communicateany elevated complaints that could not be resolved to Food & Beverage management.
• Assistteam members as needed to promote a positive teamwork environment.
• Practice conscious knowledge of food allergies and safety.Communicate allergy concerns to guests.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practicesforall safety precautions includingEmergency Evacuation Procedures,Violence in the Workplace,Accident Reporting,OSHA Compliance,andBloodborne Pathogen Procedures.
• Attend meetings and training sessions asrequired.
• Comply withall policies as outlined in the Handbook, Property Supplement, or otherwise issuedincluding time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Essential Functions:

• Ability to remain standing for up to8hours
• Ability to lift items overhead. Ability to bend and reachfrequentlyand repetitively during a shift.
• Ability to remain in a standing or walking position for 90% of shift, given moderate rest breaks.
• Ability to move up and down stairs
• Ability to move quickly based on guest needs
• Ability to regularly move andlift upto50 lbs.
• Ability to use repetitive manual dexterity, such as typing,polishing, using hand tools, and fixing small items
• Ability to bend, stretch, and reachfrequently, including above head, and repetitively during a shift
• Ability to bendand kneel
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen
• Ability to communicate and exchange information effectively, ofteninapublic/groupsetting
• Ability to read, write, speak, and understand English
• Ability to complete asatisfactory background check
• Ability to perform assigned tasks,operateequipment, and complete job dutiesin a safe manner
• Abilityto work flexible hours based on business needs including midweek and weekend days

The anticipated starting pay for this position is $9.00 per hour plus tips. Actual compensation will be determined based on factors such as experience, qualifications, skills, and internal equity. Part time availability welcome, up to full time hours available. Current shift openings will primarily be PM, but all availability welcome to apply.

We are proud to offer competitive wellness options and perks for both Part Time and Full Time employees;

• Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managers
• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Flexible and understanding work-life equality
• Family Matters Program of 10+ weeks fully paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Incentive opportunities for both hourly and managerial roles
• Company-funded Employee Assistance Program for life and mental health resources

About The Press Hotel

Magnificently reborn, The Press Hotel is proudly rooted in Portland’s past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland Press Herald—the state’s largest newspaper. While the days of printing presses may be over, we continue to honor our history with thoughtful touches throughout the property. Under new ownership and management by EOS Hospitality, The Press begins its next edition.

Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.