Server

Black Rock Bar; Portage (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Black Rock Bar & Grill in Portage, Michigan, is seeking a server to join our award-winning steakhouse team. The server will provide guest service that reflects professionalism and attention to detail while creating a welcoming dining environment.

This role works with fellow team members to ensure every guest leaves satisfied. The ideal candidate greets guests warmly, follows service steps, assists with menu questions, and maintains cleanliness and readiness of work areas.

Qualifications

• Must provide timely, friendly guest service.
• Strong orientation toward professionalism and attention to detail.
• Ability to handle alcohol service in accordance with state regulations.
• Comfort with fast-paced dining and multitasking.

Responsibilities

• Greet guests warmly and acknowledge all guests as they enter.
• Follow the steps of service to ensure a consistent dining experience.
• Maintain knowledge of menu items and ingredients.
• Present and pour drinks in line with state laws and company standards.
• Keep server stations clean and restocked for the next shift.

Skills

Customer service

Teamwork

Alcohol service

Job description

Black Rock Bar & Grillis an award-winning steakhouse specializing in steaks served on a 755 degreetabletop sizzling stone. This Rock Style Cooking creates a memorable dining experience making Black Rock the ideal restaurant for special occasions, as well as for everyday dining with friends and family.

We are Michigan's favorite steakhouse. We are opening locations nationwide and are currently accepting applications for the position of s erver.

A Server is responsible for representing Black Rock Bar and Grill by providing guest service that exhibits professionalism, attention to detail, and the desire to create a welcoming environment. She/he will work directly with other team members to ensure that the guests' visit exceeds their expectations.

ESSENTIAL REQUIREMENTS & KEY RESPONSIBILITIES:

• Arrives to work on time as scheduled in full uniform
• Greet guests in a warm and friendly manner while also acknowledging all guests that come within five feet
• Follows the steps of service as defined in the training materials
• Provides highest level of service by adhering to all Black Rock Bar and Grill service standards
• Fulfills all job responsibilities in order to contribute to a great shift operation
• Serves alcoholic beverages in accordance with company standards and state alcohol service requirements
• Work directly with other FOH team members to ensure all of the guest's needs are fulfilled in a timely manner
• Ensure menu knowledge to address guest's questions, including food allergy issues
• Able to handle hot plates up to fifteen pounds
• Ability to explain and educate guests about stone cooking.
• Quick learning skills.
• Proper food handling and sanitation of work areas; to include ensuring cleanliness of restrooms upon departure
• Interact with guests to create Black Rock raving fans.
• Maintain neat and organized server stations and FOH work areas; to include sweeping and mopping as needed
• Accomplishes all running and end of shift side work; including ensuring work areas are stocked and ready for the next scheduled server to take over; ensures cleanliness upon departure from restrooms
• Notifies management immediately of any potential issue with guests, team members, and/or long ticket times