Server

F1 Arcade USA; Philadelphia (Philadelphia County); On-site; USD 28,000 - 42,000; Full time

Job summary

F1 Arcade USA is seeking a Server to deliver warm, engaging hospitality and memorable guest experiences in a fast-paced environment. You will handle food and beverage delivery with accuracy, anticipate guest needs, and maintain a clean, organized service area while collaborating closely with hosts and kitchen staff.

Responsibilities include upselling where appropriate, staying informed on menu offerings, and supporting team members to ensure smooth service flow during busy shifts.

Qualifications

• Guest-focused mindset with passion for delivering memorable moments.
• Clear and confident communication with guests and team members.
• Attention to detail in taking and delivering orders and setting up tables.
• Team-oriented collaboration with hosts, bartenders, runners and servers.
• Adaptability in a fast-paced environment while maintaining service quality.
• Demonstrates integrity and professionalism as a brand ambassador for F1 Arcade.
• Commitment to upholding F1 Arcade core values in daily work.

Responsibilities

• Provide warm, engaging, knowledgeable service to all guests.
• Ensure prompt and accurate delivery of food and beverages.
• Anticipate guest needs and personalize service to enhance their visit.
• Handle guest questions, concerns, or complaints with professionalism.
• Maintain a clean, organized, and fully stocked service area.
• Follow service standards and complete opening, running, and closing duties.
• Support team members and management for smooth service flow.
• Communicate effectively with kitchen and bar for timely orders.
• Work with hosts, bartenders, runners, and servers for unified service.
• Participate in pre-shift briefings and service debriefs; assist in other areas when needed.
• Maintain up-to-date knowledge of menu offerings, ingredients, and promotions.

Skills

Guest-focused

Communication skills

Attention to detail

Team-oriented

Adaptability

Integrity

Core values

Job description

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

Job Title: Server

Location: Philadelphia

Reporting to: Hospitality Manager

Position Overview

Operational Excellence

As a Server at F1® Arcade, your role is to deliver exceptional service that contributes to a fun, high-energy, and memorable guest experience. You will bring our commitment to quality hospitality to life by maintaining high service standards, being attentive to detail, and ensuring every guest feels welcome and well cared for.

Guest Interaction

Creating a warm, welcoming, and genuine connection with guests is central to your role. By actively listening and understanding their needs and preferences, you help personalize their visit and ensure they feel valued. Your thoughtful and attentive service plays a key part in enhancing the overall guest experience and building lasting impressions.

Key Areas of Responsibility

Guest Service & Experience

• Provide warm, engaging, and knowledgeable service to all guests.
• Ensure prompt and accurate delivery of food and beverages.
• Anticipate guest needs and personalize service to enhance their visit.
• Handle guest questions, concerns, or complaints with professionalism and urgency.

Operational Execution

• Maintain a clean, organized, and fully stocked service area.
• Follow all company service standards and procedures, including opening, running, and closing duties.
• Support team members and management in achieving smooth service flow.
• Communicate effectively with the kitchen and bar to ensure accurate and timely order delivery.

Team Collaboration

• Work closely with hosts, bartenders, runners, and other servers to ensure a unified and efficient service.
• Participate in pre-shift briefings, service recaps, and ongoing training.
• Provide support in other areas of the venue as needed to meet guest needs and operational demands.

Product Knowledge

• Maintain up-to-date knowledge of all menu offerings, ingredients, and promotions.
• Make informed recommendations to guests and upsell where appropriate.
• Understand dietary requirements and allergens and communicate clearly with the kitchen team.

Skills Required

• Guest-Focused Mindset Passionate about delivering memorable moments by anticipating guest needs, providing personalized service, and ensuring every guest leaves with a positive impression of F1® Arcade.
• Strong Communication Skills Able to clearly and confidently engage with guests and team members-whether explaining menu items, confirming orders, or working with teammates to ensure smooth service.
• Attention to Detail Maintains a high level of accuracy when taking and delivering orders, checking table setups, and following service steps to ensure a flawless guest experience.
• Team-Oriented Collaborates with hosts, bartenders, runners, and fellow servers to support each other during busy shifts and uphold a consistent level of service across the venue.
• Adaptability Stays calm and solutions-focused in a dynamic, fast-paced environment, adjusting to changing guest needs or operational challenges without compromising service quality.
• Integrity & Professionalism Acts as a proud ambassador of the F1® Arcade brand, treating guests and team members with respect, owning responsibilities, and doing the right thing-always.
• Ability to consistently demonstrate F1® Arcade Core Values.

Pursuit of Excellence

Positive Energy

Integrity

Team Spirit

Basic Physical Requirements

When working at an F1® Arcade venue, Team Members must be able to perform the duties of that venue. The team member will frequently sit for short periods of time, talk via Cloud Based video conferencing and the phone often, and hear and manipulate objects constantly.

Additional requirements will include lifting up to 10 (ten) pounds constantly and up to 50 (fifty) pounds as required. Lifting from floor to shoulder constantly and overhead infrequently. Twisting and reaching frequently. Grasping objects to move or manipulate constantly. Working in hot then cold environments for extended periods of time. May inadvertently bump into team members in a relatively small work area. Will stand and walk for extended periods of time. Frequent hand washing and sanitation is required. Ability to use knives, slicing equipment, and other food preparation equipment. Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices.

F1® Arcade is an equal opportunity employer. All applicants will be considered for employment without attention to race color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.