Server

Olympia Hospitality; Oberlin (OH); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Program

Exclusive hotel travel discounts

Job summary

Olympia Hospitality, located in Oberlin, Ohio, seeks a Restaurant Server to provide exceptional customer service, ensuring guests enjoy their dining experience. Responsibilities include greeting guests, taking orders accurately, serving food, and monitoring cleanliness. Candidates should have experience as a server, effective communication skills, and the ability to work under pressure. Benefits include hotel travel discounts and support programs. Join a dedicated team committed to recovery-friendly workplace practices.

Qualifications

• High-level customer service and communication skills.
• Ability to follow instructions and learn quickly.
• Detail-oriented and composed under pressure.

Responsibilities

• Greet guests warmly and assist with menu selections.
• Accurately take food and beverage orders.
• Serve food and beverages efficiently and properly.
• Monitor cleanliness of tableware and utensils.
• Anticipate guests' needs and provide proactive service.
• Collaborate with kitchen staff for timely service.
• Communicate special requests to the kitchen.
• Process guest payments securely.

Skills

Customer service

Effective communication

Attention to detail

Ability to work under pressure

Education

Experience as a Server

Job description

The Restaurant Server safely and efficiently provides excellent customer service with a smile, ensuring guests feel good about their dining experience.

Responsibilities

• Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
• Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and enter them into the POS (point-of-sale) system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
• Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
• Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
• Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
• Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
• Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
• Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.

Skills Required

• Provide high‑level customer service, communicate effectively with guests and team members, follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education

• Experience as a Server is preferred; must be of legal age if serving alcohol.

Benefits

• Additional Support: Employee Assistance Program, sober support network, and a commitment to a recovery‑friendly workplace.
• Perks: Exclusive hotel travel discounts and additional benefits depending on property location.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.