Server

Bigwhiskeys; Neosho (MO); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Job summary

Bigwhiskeys in United States (Missouri region) seeks a friendly server to deliver exceptional dining experiences. You will greet guests, explain specials, make recommendations, take orders, and ensure timely service with MICROS system accuracy.

Roles emphasize responsive, courteous service, upholding efficiency, and helping teammates. The position includes opportunities to upsell beverages and desserts while maintaining a welcoming atmosphere for all guests.

Qualifications

• Minimum 1 year of service experience.
• Ability to communicate in the predominant language of our guests.
• Basic knowledge of dining room and service procedures.
• Ability to handle money and operate a MICROS system.
• Stand for long periods (up to 5 hours).
• Lift and maneuver trays weighing up to 20–25 pounds.

Responsibilities

• Greet guests within 30 seconds and provide attentive service.
• Introduce yourself to guests.
• Inform guests of specials and menu changes.
• Make recommendations you believe guests will enjoy.
• Answer questions about food, beverages and restaurant services.
• Take orders and enter into MICROS system; ensure accuracy.
• Deliver food and beverages promptly to guests.
• Perform side work at shift start/end as directed.
• Anticipate guests' needs (napkins, refills, plates).
• Maintain clean service areas and pre-bus tables.
• Monitor guests' dining experience and respond to requests.
• Prepare final bill and process payments.
• Refrain from revenant travel after dropping the check; check back ASAP.
• Be ready to assist fellow staff as needed.
• Assist bus person/hostess with clearing/resetting tables.
• Invite guests to return.
• Be available to support restaurant operations as directed.

Skills

Customer service

Communication

Money handling

MICROS POS familiarity

Teamwork

Tools

MICROS POS

Job description

Benefits:

• Employee discounts
• Flexible schedule

Summary of Position:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.

Duties and Responsibilities:

• Welcome and greet guests within 30 seconds. Make all of our guests feel comfortable and let them know you’re there to personally take care of them
• Introduce yourself
• Inform guests of specials and menu changes
• Make recommendations you genuinely feel your guest will enjoy
• Answer questions about our food, beverages, and other restaurant functions and services
• Take food and beverage orders from guests, enter orders into the micros system, double-check to ensure accuracy, which relays orders to the kitchen and bar.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner (1-minute drink orders)
• Perform side work at the start and end of each shift as required by the service station assignment
• Anticipated the guests' needs i.e. napkins, drink refills, appetizer plates
• Build Regulars
• Maintain clean service areas and pre bus tables
• Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
• Prepare final bill, present the check to the guest, accept payment, process credit card charges or make a change if applicable
• When dropping check, don’t travel too far, check back asap
• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist the bus person/hostess with clearing and resetting tables
• Thank guests for their visit and invite them to return
• Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Qualifications:

• Minimum 1 year of service experience
• Be able to communicate and understand the predominant language(s) of our guests
• Must have a basic knowledge of dining room and service procedures and functions
• Possess basic math skills and have the ability to handle money and operate a micros system
• Be able to work in a standing position for long periods of time (up to 5 hours)
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds