Server

Level99 Entertainment; Natick (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Level99 in Natick, MA is seeking enthusiastic servers to join a hospitality team that supports Server & Bar, Front & Back of House. You will make guests feel welcome, convey passion for beer and entertainment, and maintain knowledge of the menu and allergies.

Collaborate with teammates to deliver a memorable Level99 experience, show up on time, and uphold health and safety standards while delivering excellent service.

Responsibilities

• Make guests feel appreciated and welcome through your actions.
• Seek meaningful connection with guests and cultivate regulars.
• Serve guests with a genuinely positive attitude.
• Convey passion and knowledge for our beer and entertainment as part of the hospitality experience.
• Be humble, recognizing mastery of beer is a life’s work.
• Convey enthusiasm for our food menu and know the menu items and allergies.
• Show interest in the Level99 experience and be present and attentive to guests.
• Work as a team at all times and support one another.
• Keep server stations stocked and your section clean and clear.
• Process transactions using the POS system accurately and track orders.
• Follow the steps of service and be punctual.
• Check IDs to verify legal drinking age.
• Embrace change and grow with Night Shift Brewing.
• Maintain hygiene standards and policies.
• Perform any other duties as needed.

Job description

WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life‑size mini-games where Players dodge axes, crack puzzles, and outsmart real‑world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player‑vs‑Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard. Alongside the games, Level99 offers a full‑service bar and award‑winning restaurant – featuring scratch‑cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

RESPONSIBILITIES

The duties & responsibilities below are for servers but our success is entirely predicated on everyone supporting one another - Server & Bar, Front & Back of House. Make guests feel appreciated and welcome through your actions. Always seek meaningful connection with guests and cultivate regulars. Have a good time and serve guests with a genuinely positive attitude. Convey passion and knowledge for our beer and entertainment as part of the hospitality experience. Always be humble, recognizing mastery of beer is a life’s work. Convey enthusiasm for our food menu. Maintain proper knowledge of the menu and food allergies within dishes. Show interest in the Level99 experience. Approach guests with empathy and create a welcoming but not overbearing table presence. Be present and attentive by recognizing visual cues of guests’ needs before they realize what they need. Work as a team at all times, inside and out of service, always looking to support one another and prioritize on behalf of the guest. Be proactive about keeping the server stations stocked and your section clean and clear. Review daily tasks checklist to have the floor clean and ready for service. Run food, bus tables and contribute to beer hall experience. Uphold the expectation of “Full hands in. Full hands out.” Accurately process transactions using the POS system including guest payments and order tracking to ensure proper inventory. Understand and follow the steps of service. Be punctual and show up to work on time and ready to work. Check identification of guests to verify they are of legal drinking age. Embracing change and desire to grow with Night Shift Brewing. Transparency between team members and management Comply with all health, safety and hygiene standards and policies. Perform all other duties needed and requested.