Server

The h.wood Group; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Dental and Vision insurance

Job summary

The h.wood Group in Los Angeles is seeking a Server to deliver exceptional, knowledgeable service in a high-volume, fine-dining environment. You will guide guests, communicate specials, and collaborate with bussers and kitchen staff to ensure a memorable experience.

Open availability is preferred; 21+ must hold Certified Food Handlers Card and Responsible Beverage Service training. Dental and Vision insurance offered after 60 days.

Qualifications

• Experience delivering exceptional guest service in a high-volume, fine-dining setting.
• Ability to convey Chef's specials and menu changes clearly to guests.
• Proactive, solutions-oriented approach to hospitality.
• Strong communication with team members and management.
• Willingness to receive and give directions in a fast-paced environment.

Responsibilities

• Guide guests through all phases of their experience at the restaurant.
• Inform customers of Chef’s specials and menu changes clearly.
• Take and upsell food and beverage orders.
• Oversee table maintenance and coordinate service with the team.
• Work with bussers to clear and reset tables and stock stations.
• Respond to guests’ needs proactively.
• Maintain a clean and sanitized work environment.
• Ensure proper inventory and equipment readiness.
• Communicate with management and service staff about guest needs or incidents.
• Attend daily pre-shift meetings and review expectations.
• Perform opening and closing duties as assigned.

Skills

Customer service

Fine dining

High-volume service

Teamwork

Time management

Communication

Education

Certified Food Handlers Card

Job description

The h.wood Group is a Los Angeles based lifestyle and hospitality company with establishments and events across the United States and Europe. We are committed to providing a warm, inviting, and uniquely lavish experience for our diverse clientele. Our company is built on integrity, creating the world’s best restaurants, nightlife, and events.

Alphabet is The h.wood Group’s version of a neighborhood gathering place rooted in classic Americana dining, created in partnership with Chef Timothy Hollingsworth and Caruso. Inspired by the iconic Alphabet Streets of Pacific Palisades, the concept offers elevated comfort food, timeless cocktails, and a warm, familiar setting designed for the community to reconnect and gather. Refined yet approachable, Alphabet brings a distinctly California take on the classic American grill.

ROLE SUMMARY:

The Server is a key role in the success of the restaurant. They are responsible for providing exceptional, knowledgeable, efficient service to guests, making their dining experience memorable and personal. The ideal candidate will have prior experience in a high-volume, fine dining environment. We ask for a willingness to receive and offer direction, be solutions oriented, and encourage a hospitality driven environment. Open availability is preferred.

RESPONSIBILITIES:

• Guide guests through all phases of their experience at the restaurant.


• Clearly and proficiently inform customers of Chef’s specials, menu changes and additions, and answer any questions.


• Take food and beverage orders, suggestively selling specific menu items.


• Oversee table maintenance and coordinate table service with fellow team members.


• Work alongside bussers to clear and reset tables and maintain service stations stocked with silverware, glassware, share plates, condiments, sugar, coffee, tea, etc.


• Respond to guests’ needs with a proactive approach.


• Maintain a clean and sanitized work environment.


• Maintain appropriate inventory and proper condition of equipment and operating supplies.


• Communicate with management, and all other service staff regarding all customer needs, comments, or incidents.


• Follow all procedures and policies set forth by the company, division, and Health Department.


• Attend daily pre-shift meetings to review what is expected of service before the shift starts.


• Performs all opening and closing duties as assigned.

REQUIREMENTS:

• Must have a Certified Food Handlers Card and Responsible Beverage Service training.


• Must be 21+ years of age.


• Must be authorized to work in the United States.


• Basic understanding of beer, wine, and spirits is preferred.


• Must have excellent time management skills.


• Must be able to maintain a professional demeanor in a fast-paced environment.


• Must be reliable, responsible, and trustworthy.


• Must have high energy, great communication skills, and be able to work as part of a team.


• Must be able to stand during entire shift, often up to 8 hours with frequent bending, squatting, and lifting plates, boxes, and objects up to 30lbs.


• Must have attention to detail and willingness to deliver exceptional customer service.

PERKS:

• Dental and Vision insurance with company contribution offered the first of the month after 60 days of employment.