Server

Momofuku Group; Los Angeles (CA); On-site; USD 50,971,000 - 57,859,000; Full time

Benefits offered by this job

Vision dental medical

401k

Paid time off

Flexible spending account

Employee assistance program

Dining discounts

Job summary

Momofuku provides a warm, upscale dining experience at Super Peach by Momofuku in Los Angeles. Servers deliver knowledgeable, energetic service, maintain menu proficiency, and uphold strict standards in a fast-paced environment.

Compensation starts at $17.87 per hour plus tips, with a comprehensive benefits package including medical, vision, dental, 401k, paid time off, flexible spending accounts, employee assistance, and dining discounts. Nights and holidays are common shifts.

Qualifications

• Must have a positive and enthusiastic attitude and a desire to learn and grow.
• Minimum 2 years in an upscale, fast-paced, high-volume restaurant.
• Excellent communication, organizational, and interpersonal skills.
• Ability to stay calm under pressure and resolve guest conflicts.
• Willing to accept guidance and implement directions.
• Able to stand and walk for long periods.
• Available to work nights, holidays and long days.
• Ability to think quickly and adapt to a changing environment.
• Strong salesmanship skills.

Responsibilities

• Oversee and guide guests through the full restaurant experience.
• Provide knowledgeable, approachable, efficient, and energetic service at all times.
• Maintain full menu knowledge for food and beverage items and allergen info.
• Adhere to service standards and protocols.
• Utilize POS for order entry and payment processing.
• Stock and prepare service items.
• Run food from kitchen to tables and perform tableside service if required.
• Maintain warm guest communications and recognize VIP guests.
• Communicate clearly with service team and management.
• Support teammates to ensure guest satisfaction before, during, and after service.
• Escalate guest issues to management when needed.
• Follow cleaning and sanitation SOPs and grooming standards.
• Handle high-volume sections and complete opening/closing duties.

Skills

Positive attitude

Upscale, fast-paced hospitality

Excellent communication

Calm under pressure

Willing to take guidance

Standing/walking for long periods

Flexible schedule (nights/holidays)

Quick thinking

Salesmanship

Job description

Description

Momofuku was founded by chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Credited with “the rise of contemporary Asian-American cuisine” by the New York Times and named the “most important restaurant in America” by Bon Appétit magazine, Momofuku has restaurants in the New York, Los Angeles, and Las Vegas as well as Momofuku Goods, a line of restaurant-grade products for home cooks.

About Super Peach by Momofuku

Super Peach by Momofuku is a new restaurant opening in later this year at Westfield Century City.
Part of the larger Momofuku family, Super Peach is an approachable, fast-paced concept built for high volume and bold flavor. Super Peach offers the opportunity to join a growing team focused on sharp execution, great hospitality, and creating a high-energy dining experience from the ground up.

Momofuku Servers embody a warm sense of hospitality and our core values to our guests. Servers guide our guests through the Momofuku experience. Momofuku Servers provide service that is knowledgeable, approachable, efficient, and energetic while upholding company standards.

COMPENSATION BAND: $17.87 per hour plus applicable tips

Why Momofuku?

At Momofuku, we value our team members and make it a priority to offer competitive compensation packages that encourage longevity with the company and long-term growth. We offer competitive pay and a comprehensive benefits package, including vision/dental/medical, 401k, paid time off, flexible spending account, employee assistance program, and dining discounts, plus more after required wait periods. We encourage our team members to grow and learn, and offer many opportunities for personal and career development.

Responsibilities

• Oversee and guide guest’s complete restaurant experience
• Provide knowledgeable, approachable, efficient, and energetic service at all times
• Maintain full menu knowledge for both food and beverage items, including all allergen information
• Adhere to all company service standards and protocols
• Utilize the POS system correctly for order entry and payment processing
• Stock and prepare service related items
• Run food from kitchen to tables
• Perform tableside service should it apply
• Maintain professional and warm guest communications
• Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Support team members in the completion of their duties to ensure satisfaction of all guest before, during, and after service
• Engage management for any escalated guest situations
• Adhere to Momofuku's Cleaning and sanitation SOPs
• Additional service and/or operational tasks as determined by manager
• Adhere to grooming and dress code standards
• Assist teammates to anticipate all other FOH needs
• Handle a high-volume section
• Perform service quickly and efficiently without compromising the guest experience
• Complete all assigned opening and closing duties
• Maintain current menu knowledge and up to date on any menu or beverage updates
• Speak and answer questions at pre-service from the Managers and Chefs
• Perform well on any quizzing or testing provided by Restaurant Leadership

Required Qualifications

• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• minimum 2 years in an upscale, fast paced, high volume restaurant
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Able to work in a standing/walking position for long periods of time
• Available to work nights, holidays and long days as necessary
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment
• Strong salesmanship skills

Preferred Qualifications

• 2+ years of experience as a Server, Captain, or related role in a restaurant with a comparable service style and/or cuisine.
• Ability to train new Servers in all aspects and responsibilities of the role
• A proven track record of dependability and a continuous focus on learning and development

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, sitting, standing, for 10 to 12 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Momofuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.