Server

Stretch Zone; Kapolei (HI); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Paid Time Off

Bereavement Leave

Emergency Days

Referral Program

Employee Discounts

Skechers Direct Program

Management Bonus Program

Medical/Dental Benefits

Group Life Insurance

Universal Life Insurance

Short-Term Disability

401(k)

Job summary

Restaurant 604 in Hawaii is looking for friendly servers to provide courteous, efficient service to guests. You will coordinate with front- and back-of-house staff to ensure accurate preparation and timely service, while handling payments and maintaining a positive guest experience.

Responsibilities include greeting guests within 2 minutes, taking orders, explaining menu items, upselling when appropriate, and following sanitation and appearance standards.

Qualifications

• Must be at least 18 years old.
• Must be able to read and communicate in English clearly and effectively.
• Must be able to lift up to 20 pounds repeatedly during shifts.
• Must be able to stand and move for extended periods.

Responsibilities

• Maintain a positive attendance record and show up on time.
• Follow sanitation and safety standards.
• Know menu items, explain specials, and handle substitutions.
• Take beverage and food orders and accurately enter them into POS.
• Total and present checks and process payments with accuracy.
• Provide courteous service and assist other team members as needed.
• Follow tip reporting procedures and maintain guest service standards.

Skills

Customer service

English communication

Teamwork

Cash handling

Multitasking

Tools

POS system

Job description

Company Overview

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service. Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 300 team members, making 604 one of Hawaii’s largest locally‑owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii. The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

Job Summary

Serve guests in a courteous, helpful, and prompt manner. Responsible for coordinating the serving station and communicating with the front and back‑of‑the‑house personnel to provide a dining experience that exceeds our guests’ expectations. Process guest orders to ensure that all items are prepared accurately and on a timely basis. Determine when meals have been completed, and total bills and accept payment.

Responsibilities

• Maintain a positive attendance record by reporting to work for assigned shifts 10 minutes prior to scheduled time, switching and finding replacements for no more than 5% of scheduled shifts, following company time off and illness procedures, and having a 0% no call/no show record.
• Follow all sanitation and safety standards set forth by the company.
• Meet all uniform, appearance, and grooming standards as specified in the employee handbook.
• Maintain our guest service philosophy by following guest service standards.
• Know all menu items offered at the restaurant. Accurately explain specials to guests. If asked, accurately answer menu items in regard to preparation method, ingredients, portion size, and side items accompanying the dish. If asked, specify substitutions for items on the menu.
• Observe table numbering procedures and work assigned section 100% of the time.
• Perform a first greet with guests within 2 minutes after they are seated. Take orders if time permits, or inform guests that you will return within 3 minutes to assist them.
• Perform menu merchandising procedures accurately by listing and explaining the specials, suggesting items, and upselling when appropriate.
• Takes beverage and food orders accurately for all tables. Keep return of food to kitchen due to order mistakes less than 2%.
• Legibly complete guest checks and accurately enter orders into the POS system following company procedures with 100% accuracy.
• Pick up orders and complete plate preparation correctly as specified by company plating procedures.
• Perform check‑back procedures with tables within 2 minutes of receiving appetizers, main course, and dessert course.
• Total and present checks and carry out payment procedures with 100% accuracy.
• Perform side‑work duties correctly as specified.
• Follow all end‑of‑shift checkout procedures with 100% accuracy.
• Follow the alcohol serving procedures in regard to beverage service standards, awareness standards, and government regulations with 100% accuracy.
• Buss, set, and reset tables following company procedures within 3 minutes of guests leaving their tables.
• Maintain a good team environment by assisting other team members with their station duties and side‑work when there is a need and/or when available.
• Follow tip reporting regulations 100% of the time by keeping track of daily tips and following reporting procedures outlined by the Internal Revenue Service.

Qualifications

• Must be at least 18 years old.
• Must be able to read and communicate in English clearly and effectively.
• Must be able to lift up to 20 pounds repeatedly, throughout the shift.
• Must be able to stand and exert well‑paced mobility for the duration of a scheduled shift.
• Must have the ability to stand and walk for extended periods of time.
• Must have the ability to lift, stoop, and bend.
• Must be reliable and punctual.
• Must be able to work well with others.
• Must demonstrate enthusiasm and commitment to guest satisfaction.
• Must be efficient and accurate with money and figures.
• Must possess the manual ability to manipulate the register system and handle/serve food.
• Must be able to pass food safety training.
• Must be able to work flexible hours including evenings, weekends, and/or holidays.

Benefits/Perks For Eligible Employees

• Paid Time Off
• Bereavement Leave
• Emergency Days
• Referral Program
• Employee Discounts
• Skechers Direct Program
• Management Bonus Program
• Medical/Dental Benefits
• Group Life Insurance
• Universal Life Insurance
• Short‑Term Disability
• 401(k)