Server

Huddle House; Dillsboro (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

Huddle House is seeking a Server to deliver first-class customer service and food service in the restaurant. You will receive orders, relay them to the kitchen, and ensure prompt delivery while maintaining a clean, inviting dining area.

The role emphasizes friendly customer interaction, accurate ticket handling, and teamwork with franchise partners to support daily operations and guest satisfaction.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with all restaurant staff.
• Some previous restaurant experience preferred.

Responsibilities

• Report to work on time in clean, complete uniform with a positive attitude.
• Greet customers with a smile and a verbal greeting.
• Review menu, suggest items, and take orders at the table.
• Submit orders to the kitchen promptly and ensure timely delivery.
• Handle payments and manage tickets using the POS system.
• Maintain cleanliness of the serving area and dining room.
• Follow all safety, food handling, and cash-security rules.

Skills

Customer service

Communication

Team player

Job description

Server

Position Overview

The Restaurant Server will oversee the day to day operation of first class customer service and food service in the restaurant. The incumbent will be responsible for properly receiving food orders and conveying food orders to cook staff. Prompt food delivery to the customer as well as cleanliness of the assigned serving section. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

Responsibilities

• Report to work on time in a clean, complete, proper uniform with a positive attitude ready to work. Remember a smile is part of the uniform.
• Greet all customers with a smile and a verbal greeting: "Good Morning or Welcome to Huddle House."
• Review menu with customers when needed, suggestively sell products and take order from each customer at the table
• Using proper, approved abbreviations submit ticket to the cook's station and deliver food in a timely manner to the customer when food is cooked.
• Handle money from customers; ring up tickets using the POS system and make proper change.
• Account for all tickets, credit cards receipts, and make sure that all tickets have been rung up and closed before shift is over.
• Complete the position checklist while stocking and preparing the unit for the next shift.
• Using all tools provided by the manager keep the store clean at all times, including but not limited to: bussing tables, sweeping and mopping floors, cleaning bathrooms and walls.
• Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints.
• Know the menu, the daily features when applicable, which juices, add-ons and desserts to suggestively sell.
• Know and follow the Huddle House steps of service with each and every guest to maximize shift sales
• Practice all rules for safety food handling cash security and all other restaurant policies.
• Perform all prepping and cleaning duties as detailed or assigned by supervisor
• Make a difference in food cost by controlling waste and portion control
• Perform all duties with a sense of urgency

Qualifications

• Excellent customer service skills
• Ability to communicate effectively with all restaurant staff
• Some previous restaurant experience preferred