Server

Choice Hotels International; Chicago (IL); Vor Ort; USD 15.000 - 21.000; Teilzeit

Zusammenfassung

Choice Hotels International, Inc. is seeking a part-time PM Server to deliver an exceptional guest experience in our lounge. You will greet guests, take orders, coordinate with bartenders and kitchen staff, and ensure proper setup and presentation of beverages and food.

Requirements include a high school diploma, 21+ to serve alcohol, and excellent customer service. Flexible weekends/holidays are needed. The role pays $12.96 per hour within a hospitality-driven team.

Qualifikationen

• High school diploma or GED required.
• Two years of experience in a similar upscale environment preferred.
• Must be at least 21 years old to serve alcohol.
• Excellent customer service skills required.
• Willing to work a flexible schedule including weekends and holidays.

Aufgaben

• Ensures proper setup of lounge tables.
• Inspects linen, silver, china and other items prior to using them.
• Takes customer orders and provides suggestions for beverages and food.
• Reports beverage orders to bartenders and ensures drinks are garnished before serving.
• Coordinates service with other servers and Chef.
• Serves food and beverages to guests and refills as needed.
• Removes dirty glasses, linens and dishes from lounge area.
• Responds to customer requests and complaints.
• Cleans lounge area during and after events.
• Gives personal attention, uses teamwork, and resolves guest problems with empathy.

Kenntnisse

Customer service

Teamwork

Flexibility

Ausbildung

High School Diploma or GED

Jobbeschreibung

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice®has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice®to meet travelers’ needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges®loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The PM Server is responsible for creating an exceptional guest experience by ensuring 100% guest satisfaction through prompt, courteous, and efficient service to lounge guests. This position requires a friendly, professional demeanor and a commitment to delivering outstanding hospitality. This is a part-time position that pays $12.96 per hour.

• Ensures proper set up of tables to in the lounge
• Inspects linen, silver, china and other items prior to using them
• Takes customer orders and provides suggestions for both beverage and food
• Reports beverage orders to bartenders, ensure drinks are garnishes before serving
• Coordinates service with other servers and Chef
• Serves food and beverages to guests, refills beverages as needed
• Removes dirty glasses, linens and dishes from lounge area
• Responds to customer requests and complaints
• Cleans lounge area during and after events

Adheres to legal and/or company policies and standards

• Understands and follows the laws and guidelines for beverage service
• Closes out the customer’s bill applying cash and credit cards in accordance with established procedures

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirements and Skills

• High school diploma or GED required
• Two years of experience in similar position within an upscale environment is preferred
• Basic skills in reading, writing, arithmetic
• Must be at least 21 years old in order to serve alcohol
• Must have excellent customer service skills
• Willing to work a flexible schedule including weekends and holidays
• Ability to relate to all levels of guests and management
• Must possess a strong team spirit

Physical Demands

• Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
• Ability to maneuver up to 150 pounds, occasionally, for short periods of time
• Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
• Ability to push and pull carts weighing up to 200 lbs, occasionally
• Ability to stand for extended periods of time, constantly

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.