SER Wait Staff PT - Casino Beverage

Sagchip; Mount Pleasant (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Soaring Eagle Casino & Resort in Mount Pleasant, MI seeks a friendly Food & Beverage team member to greet guests and take food and beverage orders, while verifying age for alcohol service. You will maintain cleanliness, restock and set up tables, and promote casino amenities.

Delivering exceptional guest service and complying with health and confidentiality standards is essential. Flexible hours including weekends and holidays may apply.

Qualifications

• Must be at least 18 years old.
• Must pass background check.
• TiPS (Training for Intervention Procedures) certification required.
• Native American preference applies to all positions.

Responsibilities

• Greet and take food and beverage orders from guests.
• Check identification of guests to verify age for alcohol purchase.
• Remain attentive to guests to meet guest service standards.
• Restock and clean duties; open/close side work; polish glassware and silverware.
• Set up tables, trays and carts.
• Maintain cleanliness in restaurant, wait station, and kitchen areas; follow health requirements.
• Promote and sell casino amenities and products.
• Provide excellent customer service and resolve guest concerns.

Skills

Guest service

Communication

Teamwork

Adaptability

Tools

POS systems

Cash handling

Job description

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Under the supervision of the SECR Food & Beverage Supervisor, serve guests in a prompt, professional, and courteous manner.

Essential Duties and Responsibilities:

• Greet and take food and beverage orders from guests.
• Check identification of guests to verify age requirements for purchase of alcohol.
• Remain attentive to the guests throughout the entire dining experience, adhering to or exceeding guest service standards.
• Complete all restocking and cleaning duties by performing opening and closing side work as instructed; polish glassware, and silverware.
• Set up tables, trays and carts.
• Maintain cleanliness standards in restaurant, wait station, and kitchen service area; adhere to the company, state and local health board requirements.
• Promote and sell products and the amenities of Soaring Eagle Casino & Resort.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with associates and F&B management to ensure guest satisfaction.
• Contact with guests to ensure accommodations are fulfilled.

Minimum Qualifications:

• Must be at least 18 years of age.
• Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications:

License, Certification, or Special Requirements:

• Must be able to successfully complete and maintain TiPS (Training for Intervention Procedures) Certification as part of SECR`s commitment to responsible alcohol service throughout employment.
• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

• Knowledge of restaurant operations and food service principles.
• Knowledge of basic math and arithmetic.
• Knowledge of all menu items including entrees, side dishes, beverages, non-alcoholic, alcoholic, wine and deserts.
• Skill in providing excellent guest
• Skill in utilizing computer equipment and POS systems.
• Ability to create a friendly atmosphere and demonstrate excellent guest service.
• Ability to communicate effectively both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Ability to deal with the public under stressful situations.
• Ability to be a team player.
• Ability to work flexible hours including weekends, holidays, and overnight shifts.

Physical Demands:

• Frequent use of hands, wrists, fingers associated with delivery of food and drinks.
• Required to stand for extended periods of time.
• Frequent bending, stooping, reaching, and walking.
• Normal auditory, visual acuity, and verbal communications skills.
• Occasionally lift and/or move up to 40 pounds.
• Frequent walking and standing in a smoking environment and contact with the general public. Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino and constant machine and crowd noise.
• Extended hours and irregular shifts are required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.