Sensor Tech Support Specialist

SICK Sensor Intelligence; Massachusetts; Hybrid; USD 46,000 - 69,000; Full time

Job summary

SICK Sensor Intelligence in Canton, MA is seeking a technical customer care professional to provide initial technical support on SICK’s sensor products and systems. The role blends phone and written communications to assist customers, distributors, and field teams.

This full-time position is hybrid in a Canton office, requiring 0–2 years in tech support, an Associate degree in a technical field (engineering preferred), and strong English communication skills.

Qualifications

• Experience: 0–2 years in technical customer care, ideally hardware, instrumentation or sensors.
• Education: Associate’s Degree in a technical field; Bachelor's in engineering preferred.
• Certifications: No certification required.
• Position-specific: Able to communicate effectively about technical issues with customers and internal teams.
• Willing to work alternative schedules including weekends and on-call hours.

Responsibilities

• Provide continuous technical support for assigned products, systems, and services to SICK direct sales teams, distributors, integrators, and customers via phone and written communication.
• Handle end-user questions, routine maintenance, configuration, troubleshooting hardware/software, upgrades and minor enhancements.
• Follow SLA guidelines, prioritize requests, and escalate as needed to ensure prompt resolution.
• Document customer issues in CRM and provide post-sale follow-up surveys to measure satisfaction.
• Create and maintain technical support documents, FAQs, and solution write-ups.

Skills

Customer service

English fluency

Communication

Problem solving

Attention to detail

Time management

Education

Associate degree in a technical field

Bachelor’s degree in engineering preferred

Tools

Microsoft Office

CRM

SAP

Job description

SICK Sensor Intelligence in Canton, MA is seeking a technical customer care professional to provide initial technical support on SICK’s sensor products and systems. The role blends phone and written communications to assist customers, distributors, and field teams.

This full-time position is hybrid in a Canton office, requiring 0–2 years in tech support, an Associate degree in a technical field (engineering preferred), and strong English communication skills.