Senior Yardi Specialist - Dallas, TX

Dominium; Dallas (TX); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Incentive bonus program

Training and development

401(k) plan

Descripción de la vacante

Dominium is seeking a Senior Yardi Specialist to join our Information Technology team in Dallas. You will serve as the SME for Yardi Voyager, provide training to on-site property staff and home office, and ensure SLAs are met across properties.

You’ll design training modules, manage user access and security, and coordinate upgrades with IT and operations. Travel to properties and industry events may be required to deepen platform knowledge and maintain best practices.

Formación

• Bachelor's degree in IT, property management, or related field preferred.
• 5 years’ hands-on Yardi Voyager administration/support in multi-family housing.
• Proficiency with Yardi product suite and Voyager integrations.
• Proficient in Office 365 applications and LMS platforms.
• Experience with IT help desk ticketing systems (e.g., Jira, ServiceNow, Zendesk).

Responsabilidades

• Administers and maintains Yardi Voyager and related modules (Site Manager, RightSource).
• Delivers high-quality Yardi support and training across properties and home office staff.
• Develops FAQs, guides, and training materials in the Knowledge Base (Confluence/SharePoint).
• Manages Yardi training programs, onboarding, and ongoing instruction.
• Collaborates with IT, property management, accounting and compliance teams to meet SLAs.
• Participates in upgrades, testing, and rollout planning with stakeholders.
• Assists with year-end processes (CRP, 1099, data integrity) and system improvements.

Conocimientos

Yardi Voyager

Customer service

Training

Documentation

Communication

Problem solving

Educación

Bachelor's degree in IT or Property Management

Herramientas

Confluence

SharePoint

Jira

Absorb LMS

Office 365

Descripción del empleo

Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.

Join us in making a difference in people’s lives every day at a company where you can challenge yourself to develop both personally and professionally.

Position Summary

The Senior Yardi Specialist is a key member of the Information Technology team, responsible for ensuring an outstanding level of customer service by providing Yardi Voyager support and training to employees across all Dominium properties. This role is responsible for prioritizing support requests, developing training curriculum, ensuring defined service level agreements (SLAs) are met, and engaging our customer base to ensure ongoing satisfaction. The Senior Yardi Specialist serves as a subject matter expert (SME) on Yardi Voyager and related integrations, working cross-functionally with Property Management, Accounting, Compliance, and IT teams.

Essential Functions

• Administers and maintains all applications in the Yardi Suite including Voyager, Site Manager, and RightSource; including system configuration and updates.
• Provides exceptional customer service as the primary point of contact for Yardi Voyager support, ensuring all users can effectively use the system to achieve business goals; establish, document, and continuously improve Help Desk solutions and support workflows.
• Develops, researches, and maintains IT support topics, FAQs, and how-to guides in the organization’s internal Knowledge Base (e.g., Confluence, SharePoint).
• Supervises the Yardi Training program, providing new employee onboarding and ongoing follow-up training on Dominium software for all on‑site property employees and home office staff.
• Designs and delivers Yardi training modules, e‑learning courses, and instructor‑led classes for Dominium University and in‑person sessions, utilizing a blended learning approach (LMS, virtual, in‑person) for both property and home office employees.
• Writes and maintains user documentation for the Online Voyager Manual in the OPPM, training manuals, and assist other departments with procedure documentation.
• Serves as Yardi system administrator responsible for user access, security roles, and license management including provisioning new employees and deprovisioning terminated employees in alignment with company policies and SOX/audit requirements.
• Participates in the coordination of Yardi software upgrades and patches, including evaluation of release notes, determination of upgrade timing, regression testing in the sandbox environment, and identification of resulting training needs prior to go‑live.
• Collaborates with Yardi Client Services, IT, and business stakeholders to troubleshoot Voyager issues, submit support tickets, and manage resolution workflows in a timely manner per SLA commitments.
• Supports year‑end operations including CRP (Certificate of Rent Paid) processing, 1099 preparation, budget loading, and data integrity projects such as ledger clean‑up and property acquisition/disposition migrations.
• Attends software training courses, webinars, and industry conferences (e.g., YASC, NAA, NMHC) to maintain and deepen platform knowledge; travel to properties and conferences as needed.
• Works on special projects as assigned, including new module implementations (e.g., Yardi Aspire, Yardi Elevate, RentCafe CRM), system integrations, and process improvement initiatives; and performs other duties as assigned.

QUALIFICATIONS

: (Knowledge, Skills, Abilities, Education, Training and Experience.)

• Bachelor’s degree in Property Management, Information Technology, or a related field preferred; equivalent combination of education and experience considered.
• 5 years of hands‑on experience administering and supporting Yardi Voyager (version 7S preferred) in a multi‑family residential housing environment.
• Experience with Yardi product suite a plus: RentCafe, PAYscan/PaymentPlus, Yardi Maintenance, Yardi Affordable Housing (HUD/RD/LIHTC), Yardi Aspire, or Yardi Elevate.
• Proficiency in Yardi Voyager system administration: user security, system configuration, report writing (Yardi Report Writer/SSRS), and workflow management.
• Experience with Yardi Voyager integrations (e.g., bank integrations, electronic payments, utility billing, vendor portals).
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Teams, SharePoint/OneDrive).
• Familiarity with Learning Management Systems (LMS) such as Yardi Aspire, Absorb, or similar platforms.
• Experience with IT Help Desk ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Basic understanding of SQL queries for data research/reporting is a plus.
• Understanding of multi‑family property management business processes: leasing, rent collection, accounts payable/receivable, work orders, and affordable housing compliance (HUD, LIHTC, HOME, RD).
• Excellent verbal and written communication skills with the ability to explain complex technical concepts to non‑technical audiences.
• Strong organizational and project management skills with the ability to manage multiple priorities and meet deadlines.
• Analytical and problem‑solving mindset with a track record of diagnosing Yardi system issues and implementing effective resolutions.

About Us

Dominium is a purpose‑driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families – often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs.

• competitive salary
• incentive bonus program
• training and development programs
• career growth and community volunteer and outreach programs

We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long‑Term Disability insurance.

• Basic Life and AD&D
• Employee, Spouse and Child Supplemental Life and AD&D
• Short and Long‑Term Disability insurance

We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts.

• Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts.

We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program.

• Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program.

Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

• 401(K) plan
• Health and Financial Wellness Programs
• Paid Time Off including Paid Holidays and Floating Holidays
• Paid Parental Leave
• Education Reimbursement
• Employee Recognition and the Dominium Employee Emergency Fund

Dominium is committed to providing equal employment opportunities to qualified applicants and employees.

Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.