Senior Workplace Experience Specialist

Zscaler; San Jose (CA); On-site; USD 96,600 - 138,000; Full time

Benefits offered by this job

Time off plans

Parental leave

Retirement options

In-office perks

Job summary

Zscaler seeks a Senior Workplace Experience Specialist to lead on-site operations in San Jose, CA, reporting to the Workplace Experience Sr. Manager. You will ensure a best-in-class workplace experience for employees and guests, aligning facilities with business goals and delivering high-quality service across managed sites.

Role emphasizes ownership, customer obsession, and collaboration. You will drive projects with cross-functional partners, optimize space, and maintain efficient site

Qualifications

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• On-site availability in San Jose, CA (Monday through Friday) with experience in a workplace role, including site lead experience
• Demonstrated expertise in vendor administration, change management, and establishing operational workflows
• Proven project management skills with experience overseeing complex workplace initiatives from conception to completion with minimal supervision
• Experience supporting space planning and allocation, including analyzing desk density and utilization metrics to optimize physical layouts
• Ability to evaluate facilities systems and leverage facility data dashboards to monitor space performance and drive continuous operational improvements

Responsibilities

• Oversee daily workspace operations, including mailroom, security, janitorial services, food and beverage programs, parking, and site amenities
• Align physical workplace layouts and workflows with organizational needs by applying modern space management practices
• Develop and execute strategic workplace projects and initiatives aligned with both local and global organizational goals
• Partner cross-functional with the People Team to organize activities and events that drive employee engagement
• Maintain and optimize site workflows to ensure a seamless on-site experience for employees and external guests

Skills

AI tools

On-site

Vendor admin

Project management

Space planning

Data dashboards

Tools

Data dashboards

Job description

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a Senior Workplace Experience Specialist to join our team. This is an on‑site role based in San Jose, CA (working in‑office Monday through Friday), reporting to the Workplace Experience Sr. Manager in the People & Culture Organization. You will ensure a best‑in‑class, end‑to‑end workplace experience for all employees and external guests across managed sites while promoting a productive, efficient, and vibrant work environment.

Role Expectations

• Oversee daily workspace operations, including mailroom, security, janitorial services, food and beverage programs, parking, and site amenities
• Align physical workplace layouts and workflows with organizational needs by applying modern space management practices
• Develop and execute strategic workplace projects and initiatives aligned with both local and global organizational goals
• Partner cross‑functionally with the People Team and key stakeholders to organize activities and events that drive employee engagement
• Maintain and optimize site workflows to ensure a seamless on‑site experience for employees and external guests

Success Profile

• You act like an owner. You operate with integrity and take full responsibility for site operations, navigating seamlessly between high‑level facilities strategy and hands‑on execution.
• You are customer‑obsessed. You build deep empathy for internal employees and site guests, anchoring every operational decision in delivering a friction‑free experience.
• You are a problem‑solver. You thrive on finding solutions to operational challenges, constantly evaluating systems and implementing workflows that optimize workplace performance.
• You are a high‑trust collaborator. You build strong relationships across teams, fostering an inclusive organizational culture through candor, clarity, and genuine teamwork.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

Minimum Qualifications

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem‑solving
• On‑site availability in San Jose, CA (Monday through Friday) with experience in a workplace role, including site lead experience
• Demonstrated expertise in vendor administration, change management, and establishing operational workflows
• Proven project management skills with experience overseeing complex workplace initiatives from conception to completion with minimal supervision
• Experience supporting space planning and allocation, including analyzing desk density and utilization metrics to optimize physical layouts
• Ability to evaluate facilities systems and leverage facility data dashboards to monitor space performance and drive continuous operational improvements

Preferred Qualifications

• Direct experience managing office relocations, facilities build‑outs, or renovations
• Proven experience collaborating with P&C Strategy Operations to manage headcount projections and dynamic seat envelopes
• Strong track record of leveraging cross‑functional relationships to execute multi‑departmental culture and workplace initiatives

Benefits

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• In‑office perks, and more!

Compensation

Base Pay Range: $96,600 – $138,000 USD (Full‑time position). The base salary range listed excludes commission/bonus/equity (if applicable) and benefits.

Salary ranges are benchmarked and determined by role and level. The range displayed for this position reflects the minimum and maximum target for new hire salaries across all U.S. locations and may vary based on job‑related skills, experience, and education.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Equal Employment Opportunity

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.