Senior Workforce Strategy Consultant

T-MOBILE USA, Inc.; Bellevue (WA); On-site; USD 147,000 - 199,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off and holidays

Tuition assistance

Parental and family leave

Job summary

T-Mobile USA, Inc. is seeking a Senior Workforce Strategy Consultant to translate enterprise strategy into multi-year workforce solutions, guiding growth, and aligning with financial commitments. This role anticipates talent needs, AI impacts, and cross-functional alignment across HR, Finance, and business teams.

Using data, analytics, and AI-enabled tools, the consultant turns complex analysis into clear recommendations and repeatable products to influence senior leaders' decisions.

Qualifications

• Bachelor's degree in a related field.
• 7+ years in strategic workforce planning or analytics.
• 7+ years framing problems and delivering data-driven recommendations.
• 2+ years of independent project management and roadmapping.
• Knowledge of SWP methodologies and automation strategies.
• Ability to build financial models and perform sensitivity analyses.
• Experience with large datasets; SQL/Python proficiency.

Responsibilities

• Lead strategic workforce planning, forecast demand, analyze capacity and gaps.
• Develop gap-closing strategies across build/buy/borrow/automate; assess AI impact.
• Lead and translate analyses into actionable insights for leadership.
• Use AI tools for research, scenario modeling, benchmarking, and plans.
• Build relationships with HR, Finance, and business teams.
• Design and maintain AI-enabled workforce models and dashboards.
• Deliver executive-level presentations and regular reviews.
• Improve planning processes; ensure data governance and privacy.
• Advise partners on best practices and responsible AI use.

Skills

Strategic workforce planning

Headcount planning

Organizational design

People analytics

Project management

SWP methodologies

Financial modeling

Data analysis

SQL

Python

BI tools

Executive communication

Education

Bachelor's degree in Business Administration, Finance, Economics, Statistics, Data Science, or related field

Master's/Advanced degree (preferred)

Tools

SQL

Python

BI/Visualization tools

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

We are seeking a Senior Workforce Strategy Consultant to deliver insights, workforce plans, and strategies that guide business growth and operational success. This role translates enterprise strategy into multi-year workforce solutions aligned with organizational objectives, financial commitments, and operational needs, and anticipates how demand for talent, skills, and roles will evolve, including the impact of AI and automation. The role builds trust and cross-functional alignment across HR, Finance, and business teams on strategic workforce initiatives. Using data, analytics, and AI-enabled tools, the consultant turns complex analysis into clear recommendations and repeatable products that influence senior leaders' decisions and drive quantifiable outcomes. In doing so, the role helps the business anticipate skill gaps, improve operational efficiency, and adapt its workforce strategy to a changing environment.

Job Responsibilities

• Leads the strategic workforce planning process for the business unit/function. This includes long-range demand forecasting, workforce supply analysis, and identification of capacity and skill gaps. Develops gap-closing strategies across build, buy, borrow, and automate levers, including assessing how AI and automation will reshape roles and workforce needs.
• Provides leadership to influence and design the strategic workforce vision of the business unit/function. Performs detailed analyses, models workforce scenarios, translates analysis into meaningful business insights, and makes recommendations to drive strategic decisions.
• Leverages AI tools to conduct deep research, analysis, and synthesis. This includes using AI to speed up data exploration, scenario modeling, benchmarking, and the development of workforce plans and strategies, while applying sound judgment to validate outputs.
• Nurtures and maintains key internal partnerships across HR, Finance, and the business. Proactively builds relationships to develop a comprehensive understanding of critical workforce needs, identifies key issues, and structures problem-solving approaches accordingly. Fosters cross-functional collaboration to build agreement and influence workforce strategy.
• Designs, builds, and maintains AI-enabled workforce products and tools, such as planning models, interactive dashboards, self-service applications, and automated reports. These tools deliver insights, plans, and strategies at scale to HR, Finance, and business leaders.
• Oversees the creation and delivery of executive-level presentations. Uses data storytelling and data visualization to convey recommendations in a clear, concise, and decision-impacting manner.
• Develops standard reports and delivers regular reviews, including monthly operational reports and quarterly business reviews, to track progress against workforce plans and refine strategies.
• Drives continuous improvement of strategic workforce planning processes, tools, and systems. This includes finding opportunities to automate and AI-enable recurring work, while ensuring efficiency, data integrity, and compliance with data privacy and security standards.
• Advises partners on workforce planning best practices and the effective, responsible use of AI. Fosters a growth mindset. Maintains up-to-date knowledge of strategic frameworks, emerging AI capabilities, industry trends, and corporate and customer drivers.

Required Qualifications

• Bachelor's Degree in Business Administration, Finance, Economics, Statistics, Data Science, or related field.
• 7+ years experience in strategic workforce planning, headcount planning, organizational design, or people analytics.
• 7+ years framing complex problems, identifying key issues that impact business decisions, and providing data-driven recommendations.
• 7+ years developing financial models and performing financial and operating analysis and reporting, including analyzing complex data.
• 2+ years managing projects independently, engaging partners and building consensus, and creating roadmaps and project plans.
• Knowledge of SWP methodologies, including demand and supply forecasting, gap analysis, skills-based planning, scenario planning, and build/buy/borrow/automate strategies.
• Ability to frame problems, apply strategic frameworks, develop strategies, and think through complex problems.
• Ability to build financial models, develop qualitative analysis, and perform sensitivity analysis.
• Proficiency working with large datasets; working knowledge of SQL, Python, BI/visualization tools, or similar technologies.
• Knowledge and understanding of business models, pricing strategies, and channel management. Ability to think a few steps ahead and lay out thoughtful, achievable project plans in a disciplined manner. Understands how to engage others and what information and data are needed to achieve goals.
• Ability to synthesize analysis into succinct, executive-ready written, visual, and verbal communications, and to articulate rationale and present in front of senior leaders. Ability to build trust, foster collaboration, and influence decisions across HR, Finance, and business teams at all levels.
• Growth mindset and curiosity; keeps pace with emerging AI capabilities and workforce strategy trends.

Preferred Qualifications

• Knowledge of the wireless/telecom industry and technology sector.
• Ability to use AI tools effectively for deep research, analysis, and synthesis, including writing effective prompts, structuring multi-step AI workflows, and critically validating AI-generated outputs.
• Ability to design and build workforce products and tools (models, dashboards, applications, automated reports) that deliver repeatable insights to partners.
• Demonstrated hands‑on use of AI tools to perform analysis and/or build analytical products, models, or applications.
• Master's/Advanced Degree in Business Administration, Finance, Economics, Statistics, Data Science, or related field.

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Bellevue, WA base salary range: $147,000-$198,900

Frisco, TX base salary range: $130,700-$176,800

Overland Park, KS base salary range: $123,100-$166,600

Travel Requirements

Travel Required (Yes/No): Yes

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $135,720 - $244,800National Base Pay Range: $113,100 - $204,000

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

Benefits

• medical, dental and vision insurance
• flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off and up to 12 paid holidays (which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.