Senior Workforce Solutions Engineer

creditacceptance; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Credit Acceptance is seeking a role to own the technical delivery and day-to-day quality of workforce and enterprise applications. You will partner with business and product owners to identify friction and drive solutions from discovery through implementation, production support, and adoption.

You will apply low-code and scripting to automate tasks, ensure secure data exchange, and govern AI usage, balancing speed with controls to protect sensitive workflows.

Qualifications

• Experience delivering and operating enterprise workforce or business applications.
• Ability to turn user needs into supported solutions through configuration, scripting, integrations, APIs, or automation.
• Understanding of application security, access controls, data protection, and operational support.
• Ability to partner with business stakeholders and application owners from discovery through adoption.
• Sound judgment around AI evaluation, governance, and the use of human approvals for sensitive workflows.

Responsibilities

• Improve workflows by simplifying unnecessary steps and using platform capabilities where they fit.
• Configure applications, write scripts, use APIs, and apply approved low-code tools to automate recurring work.
• Build self-service experiences and governed AI agents, using predictable automation for defined tasks and bounded AI where it adds value.
• Connect applications to enterprise systems with secure data exchange, validation, monitoring, retries, and exception handling.
• Protect access and sensitive information through least-privilege roles, secure integration identities, audit evidence, and human approval for sensitive actions.
• Measure cycle time, adoption, rework, and capacity released; monitor reliability and solution quality after launch.

Skills

Enterprise app delivery

Automation & integrations

Application security

Stakeholder collaboration

AI governance & approvals

Tools

APIs

Job description

Role overview

Own the technical delivery and day-to- day quality of workforce and enterprise applications, improving how employees and teams get work done. Partner with business and product owners to identify friction, then take solutions from discovery through implementation, production support, and adoption while keeping business owners responsible for priorities and policies.

Responsibilities

• Improve workflows by simplifying unnecessary steps and using platform capabilities where they fit.
• Configure applications, write scripts, use APIs, and apply approved low-code tools to automate recurring work.
• Build self-service experiences and governed AI agents, using predictable automation for defined tasks and bounded AI where it adds value.
• Connect applications to enterprise systems with secure data exchange, validation, monitoring, retries, and exception handling.
• Protect access and sensitive information through least-privilege roles, secure integration identities, audit evidence, and human approval for sensitive actions.
• Measure cycle time, adoption, rework, and capacity released; monitor reliability and solution quality after launch.

Requirements

• Experience delivering and operating enterprise workforce or business applications.
• Ability to turn user needs into supported solutions through configuration, scripting, integrations, APIs, or automation.
• Understanding of application security, access controls, data protection, and operational support.
• Ability to partner with business stakeholders and application owners from discovery through adoption.
• Sound judgment around AI evaluation, governance, and the use of human approvals for sensitive workflows.

Benefits and work setup

The position is primarily work from home, with occasional planned travel to an office in Southfield, Michigan; office work may also be requested. The listing describes a casual …