Senior Workforce Analytics & Forecasting Analyst - Hybrid

GEICO; Fredericksburg (VA); Hybrid; USD 80,000 - 124,000; Full time

Job summary

GEICO in Fredericksburg, VA seeks a Senior Data Insights Analyst to optimize our Contact Center Workforce Management. You will analyze operational data, develop forecasting models, and create dashboards to drive staffing decisions.

The ideal candidate has 4+ years in workforce analytics, strong SQL and Power BI skills, and experience with WFM tools like AWS Connect, NICE, or Alvaria. This role offers hybrid work and professional growth.

Qualifications

• Bachelor’s degree in data analytics, workforce management, business administration, or a related field.
• Minimum 4 years of experience in workforce analytics or contact center operations.
• Experience with predictive modeling and data mining.

Responsibilities

• Collect, process, and analyze contact center data to identify trends and insights.
• Collaborate on forecasting and staffing optimization models.
• Create dashboards and reports to communicate findings to stakeholders.

Skills

Data analytics

Workforce management

SQL

Power BI

Communication

Education

Bachelor’s degree in data analytics or related field

Tools

AWS Connect

NICE

Alvaria

Excel

Job description

GEICO in Fredericksburg, VA seeks a Senior Data Insights Analyst to optimize our Contact Center Workforce Management. You will analyze operational data, develop forecasting models, and create dashboards to drive staffing decisions.

The ideal candidate has 4+ years in workforce analytics, strong SQL and Power BI skills, and experience with WFM tools like AWS Connect, NICE, or Alvaria. This role offers hybrid work and professional growth.