Senior Workforce Analyst

Humana Inc; United States; Remoto; USD 71.000 - 98.000; Tempo pieno

Descrizione del lavoro

Humana Inc. is seeking a Senior Workforce Planner to own long-term forecasting and capacity planning for pharmacy operations. You will build capacity plans, drive budgeting cycles with Finance, and present risks and trade-offs to leaders in a remote-capable role.

The role emphasizes cross-functional partnering with Operations, HR, Training, and vendors, plus mentoring planning analysts and raising planning maturity across the team.

Competenze

• 5+ years of workforce management with forecasting or capacity planning ownership
• Experience building long-term forecasts and capacity plans (headcount, attrition, occupancy)
• Strong financial skills: budgeting cycles and variance analysis
• Advanced Excel and working with large operational datasets
• Excellent communication to present plans to leaders and executives
• Ability to work independently and align stakeholders without direct authority

Mansioni

• Own long-term demand forecasting for assigned departments
• Build and maintain rolling capacity plans at site, vendor, and skill level
• Drive annual budgeting and planning with Finance
• Lead monthly capacity reviews with operations and finance
• Improve forecasting methodologies and governance
• Partner cross-functionally with Operations, Finance, HR/Talent Acquisition, Training, and vendors
• Mentor and influence planning analysts
• Use your skills to make an impact

Conoscenze

Workforce management

Forecasting / capacity planning

Advanced Excel

Financial analysis

Communication skills

Independent / self-directed

Formazione

Bachelor's degree

Strumenti

Verint

NICE IEX

Genesys

Calabrio

Power BI

Tableau

SQL

Python

R

Descrizione del lavoro

What you'll do

• Own long-term demand forecasting for assigned departments — translating prescription volume, contact drivers, handle time, and shrinkage assumptions into defensible workload and headcount projections across pharmacists, pharmacy technicians, and support roles
• Build and maintain rolling capacity plans at the site, vendor, and skill level — balancing hiring plans, attrition, training pipelines, and occupancy targets against monthly and seasonal demand
• Drive the annual budgeting and planning cycle, partnering with Finance to align workforce cost projections with department budgets, and producing budget‑vs‑actual variance analysis that explains why results moved, not just that they did
• Lead monthly capacity reviews with operations and finance stakeholders — presenting hiring plans, surfacing risks early, and securing alignment on trade‑offs
• Improve the practice itself: refine forecasting methodologies, strengthen assumption governance, document standards, and raise the analytical maturity of how we plan
• Partner cross‑functionally with Operations, Finance, HR/Talent Acquisition, Training, and vendor partners to ensure plans are executable — not just mathematically sound
• Mentor and influence — share expertise with planning analysts across the team and champion consistent, repeatable planning standards
• Use your skills to make an impact

Required Qualifications

• 5 or more years of workforce management experience with direct ownership of forecasting or capacity planning in a contact center, pharmacy, healthcare, or comparable operations environment
• Demonstrated experience building long‑term forecasts and capacity plans (headcount, hiring, attrition, shrinkage, or occupancy) – not just schedule administration
• Strong financial skills: experience supporting budgeting cycles and producing variance/attribution analysis
• Advanced Excel skills (modeling, Power Query, or similar); comfort working with large operational datasets
• Excellent communication skills — able to present plans and trade‑offs clearly to operations leaders and executives
• Proven ability to work independently, manage competing priorities, and drive alignment across stakeholders without direct authority

Preferred Qualifications

• Pharmacy workforce planning experience — especially in clinical services environments planning for pharmacists and pharmacy technicians, where licensure, clinical ratios, and regulatory requirements shape capacity decisions
• Bachelor's degree
• Experience in home‑delivery, specialty, or retail pharmacy operations
• Familiarity with WFM platforms (e.g., Verint, NICE IEX, Genesys, Calabrio) and BI tools (Power BI, Tableau)
• Experience with SQL, Python, or R for forecasting and analysis
• Exposure to Erlang‑based staffing models, simulation, or statistical forecasting methods
• Experience operating in a centralized/COE workforce planning model supporting multiple business units

Additional Information

Work style: Remote, with occasional travel for team summits and site visits

Schedule: Standard business hours, with flexibility during peak planning cycles (annual budget, peak season readiness)

Why this position

Most WFM positions ask you to maintain a process. This one asks you to make it better. You'll join a team that is actively investing in its planning maturity — building new tooling, formalizing governance, and raising the bar on how workforce decisions get made across a multi‑billion‑dollar pharmacy operation. If you've ever looked at a capacity plan and thought I know how to do this better, this is the place to prove it.

Work from Home Requirements

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25Mbps and an upload speed of 10Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Compensation

Scheduled Weekly Hours 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

Application Deadline

10-23-2026

About us

CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over‑the‑counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high‑quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior‑focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.