Senior Workers Compensation Claims Adjuster - NM

Gallagher Bassett; Albuquerque, Northern (NM, KY); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Bassett is seeking a Claims Adjuster with a strong background in workers compensation to analyze complex claims, communicate with clients, and drive timely resolutions. This position supports remote work and requires licensing across relevant states with a focus on accuracy and client service.

Ideal candidates have at least five years of claims experience, familiarity with industry standards, and proficiency in claims software. Bachelor's degree is preferred but not required.

Qualifications

• High School Diploma is required.
• Minimum of 5 years related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims software.

Responsibilities

• Apply claims management experience to analyze claims exposure and resolve claims.
• Interact with clients, claimants, and other parties to ensure effective communication.
• Provide exceptional customer service to claimants on behalf of clients.
• Handle claims in accordance with client policies and ethics requirements.
• Document claim activity timely to support outcomes.

Skills

Claims experience

Analytical skills

Customer service

Licensed in multiple states

Education

High School Diploma

Bachelor's Degree (desired)

Tools

Claims software

Microsoft Office

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

• Claims BackgroundWorkers Compensation
• Jurisdictional Experience: NM
• Active Adjusters' licenses: NM
• Location: This role is eligible for fully remote work

How you'll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

As a key member of our experienced Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants

Required Qualifications:

• High School Diploma.
• Minimum of 5years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

Desired:

• Bachelor's Degree

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)