Senior Workers' Compensation Claims Adjuster

Amerisure; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive base pay

Performance-based incentive pay

Health and welfare benefits

401(k) with profit sharing

Generous paid time off

Flexible work arrangements

Job summary

Amerisure, a leading property and casualty insurer, seeks a Senior Workers’ Compensation Claims Adjuster for a hybrid work arrangement across one of our offices. The role requires expertise in handling medium‑complexity indemnity claims and a track record of strong collaboration with agents, policyholders, and internal teams.

The ideal candidate has at least 3 years of workers’ compensation experience, a Bachelor’s degree, and prefers AIC/SLA certification.

Qualifications

• Bachelor’s degree or equivalent combination of education.
• At least 3 years of experience handling medium‑complexity workers’ compensation indemnity claims.
• AIC or SLA certification preferred.
• Ability to obtain appropriate state licensing as required.
• Proficient Microsoft Office Suite.
• Demonstrated ability to build positive relationships within the department, across the organization, and with external customers.
• Strong analytical skills and attention to detail; excellent verbal and written communication.

Responsibilities

• Collaborate and communicate with agents, policyholders, and internal stakeholders on medium‑complexity/severity claims.
• Investigate losses, identify coverage, determine compensability, review and analyze documents and legal pleadings.
• Develop a plan of action to proactively conclude claims, evaluate damages timely, engage other parties in negotiations, and settle claims according to guidelines.
• Establish and maintain proper reserves for each claim to accurately reflect financial exposure.
• Determine need for, identify, and engage external resources to execute proper resolutions while monitoring and controlling costs.
• Collaborate with counsel to manage litigated claims.
• Review and interpret commercial insurance policies and communicate coverage issues verbally and in writing.

Skills

Analytical skills

Verbal and written communication

Relationship building

Attention to detail

Team collaboration

Education

Bachelor’s degree or equivalent

AIC or SLA certification preferred

Tools

Microsoft Office Suite

Job description

About Amerisure

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, our comprehensive line of products protects businesses and the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, we serve mid‑size commercial enterprises in construction, manufacturing, and healthcare. Ranked among the top 100 Property & Casualty companies in the United States, we manage nearly $1Billion of Direct Written Premium and maintain $1.21Billion in surplus.

Position Overview

Senior Workers’ Compensation Claims Adjuster – hybrid work in one of our offices. Requires expertise in Tennessee; experience in Mississippi is a plus.

Summary Statement

Provides quality investigation and analysis to adjust medium‑complexity/severity claims, including litigated files, to proper resolution. Promotes organizational success through development of relationships with agencies, policyholders, and employees.

Essential Tasks and Major Duties

• Collaborate and communicate with agents, policyholders, and internal stakeholders on medium‑complexity/severity claims.
• Investigate losses, identify coverage, determine compensability, review and analyze documents and legal pleadings.
• Develop a plan of action to proactively conclude claims, evaluate damages timely, engage other parties in negotiations, and settle claims according to guidelines.
• Establish and maintain proper reserves for each claim to accurately reflect financial exposure.
• Determine need for, identify, and engage external resources to execute proper resolutions while monitoring and controlling costs.
• Collaborate with counsel to manage litigated claims.
• Review and interpret commercial insurance policies and communicate coverage issues verbally and in writing.

Knowledge, Skills & Abilities

• Bachelor’s degree or equivalent combination of education.
• At least 3 years of experience handling medium‑complexity workers’ compensation indemnity claims.
• AIC or SLA certification preferred.
• Ability to obtain appropriate state licensing as required.
• Proficient computer skills, including Microsoft Office Suite.
• Demonstrated ability to build positive relationships and partnerships within the department, across the organization, and with external customers.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.

Travel Requirements

Ability to travel overnight up to 10% and daily between locations.

Benefits

Competitive base pay, performance‑based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. Flexible work arrangements to promote work‑life balance.

Equal Employment Opportunity Statement

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We prohibit harassment or discrimination of any kind and are committed to maintaining a workplace free from unlawful harassment or discrimination. Retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices is prohibited. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.