Senior Workers’ Comp Claims Examiner — Hybrid, Complex

TEEMA; Philadelphia (Philadelphia County); Hybrid; USD 70,000 - 100,000; Full time

Job summary

TEEMA in Philadelphia, PA seeks a senior Claims Examiner III to manage the full lifecycle of workers’ compensation indemnity claims with autonomy and strategic impact.

Responsibilities include handling 125–150 claims, complex and litigated files, timely investigations, reserving, and coordination with defense counsel. Requires strong regulatory knowledge, analytical skills, and excellent communication.

Qualifications

• Bachelor’s degree in a related field (preferred).
• Minimum of three (3) years of workers’ compensation claims experience.
• Strong technical knowledge of workers’ compensation statutory regulations and medical terminology.
• Advanced analytical and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to claimants, clients, and colleagues.
• Proven ability to interact professionally with individuals at all levels of an organization.
• Ability to independently manage highly complex and high-exposure claims with minimal supervision.
• Proficiency in Microsoft Word and Excel (preferred).

Responsibilities

• Manage a caseload of approximately 125–150 workers’ compensation claims, including highly complex and litigated files.
• Handle claims within Pennsylvania and New Jersey jurisdictions in compliance with applicable state laws and company guidelines.
• Initiate and conduct timely, thorough investigations to determine compensability.
• Administer benefits and manage claims in accordance with statutory requirements and organizational policies.
• Oversee medical treatment and medical billing, authorizing services as appropriate.
• Refer claims to outside defense counsel and direct legal strategy as needed.
• Communicate effectively with claimants, medical providers, vendors, clients, and internal stakeholders regarding claim status and issues.
• Establish and manage claim reserves within company guidelines, with higher authority limits than lower-level examiner roles.
• Negotiate, settle, and finalize claims, obtaining appropriate settlement authority when required.
• Maintain accurate and well-documented claim files, including diary systems for timely case review.
• Proactively communicate relevant information to clients to promote efficient claim resolution and identify injury trends or safety concerns.
• Collaborate with loss control staff when appropriate to address risk management opportunities.
• Conduct independent file reviews to ensure quality, compliance, and best practices.
• Adhere to all company policies, procedures, and performance standards.
• Perform other related duties as assigned.

Skills

Analytical skills

Verbal communication

Written communication

Regulatory knowledge

Medical terminology

Education

Bachelor’s degree in related field

Tools

Microsoft Word

Microsoft Excel

Job description

TEEMA in Philadelphia, PA seeks a senior Claims Examiner III to manage the full lifecycle of workers’ compensation indemnity claims with autonomy and strategic impact.

Responsibilities include handling 125–150 claims, complex and litigated files, timely investigations, reserving, and coordination with defense counsel. Requires strong regulatory knowledge, analytical skills, and excellent communication.