Senior Virtual Loan Processor

Northwest Bank; Columbus (OH); On-site; USD 38,572 - 45,460; Full time

Job summary

Northwest Bank in Columbus, OH is seeking a Senior Virtual Loan Processor to manage residential mortgage and equity loan applications from submission through closing, ensuring accuracy, compliance, and timely processing while serving as the primary contact for borrowers after application.

The role requires knowledge of government loan programs, strong coordination with underwriters and third‑party vendors, and the ability to handle multiple files with a client‑focused approach.

Qualifications

• NMLSR registration and annual renewal required.
• 5-6 years Residential Lending Industry experience preferred.
• 3-5 years Mortgage/equity loan processing experience preferred.
• Knowledge of conventional, government loan products and guidelines (Fannie Mae, Freddie Mac, FHA, USDA‑Rural Housing, VA).

Responsibilities

• Ensure compliance with Northwest's policies and regulations.
• Gather borrower documents and verify file accuracy.
• Coordinate with underwriters and third‑party vendors for verifications, appraisals, title work, and other reports.
• Maintain loan information in the origination system and manage pipeline for timely processing.
• Explain loan terms to customers and promote relationship banking.

Education

Associate's Degree preferred

Bachelor's Degree preferred

Job description

Job Description

The Senior Virtual Loan Processor is responsible for processing residential mortgage and equity loan applications in accordance with internal policies and procedures, secondary market guidelines, as well as relevant government regulations and procedures, including ensuring that all loan documentation is complete, accurate, verified, and complies with state and federal compliance, the timely closing of all loans originated, and being the main point of contact with the borrower past the application date.

Essential Functions

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Manage the loan process from application submission to loan closing, customer relationship application submission to loan closing, and flexible schedule to meet customer needs
• Work with team and borrowers to gather all borrower required documents
• Interact with third-party vendors to acquire verifications, appraisals, title work, flood zone determinations, insurance documentation, payoffs, tax transcripts and other reports as needed for each loan file
• Update and organize all loan information in the loan origination system to ensure the file is current and accurate when submitted to underwriting
• Manage a pipeline of working loan files to ensure files move through processing and closing in a timely manner
• Ensure loans are ready for smooth transition to closers; processing loan files in compliance with Northwest policies and procedures, regulatory guideline, and investor and industry standards
• Maintain current knowledge of Mortgage and equity loan programs, procedures, and guidelines
• Examine loan documentation for accuracy and completeness
• Promote customer loyalty by providing superior service to each customer, referral source, and business partner
• Work cooperatively with business partners and referral sources
• Ensure customers understand products and loan terms through loan closing, and that all loan documentation is complete, accurate, verified, and complies with state and federal compliance
• Project professional image that inspires confidence and trust
• Promote relationship banking
• Describe available Northwest products and services to loan customers
• Identify customer needs
• Provide referrals to other business units
• Review file documentation and make sure all items needed are requested
• Follow up with all 3rd party orders
• Work with underwriters and management on loan exceptions
• Communicate counter-offers to the customer
• Follow the provisions of the Gramm‑Bliley Act and Northwest's privacy policy; maintaining a high level of confidentiality
• Assist with application and phone volume overflow as needed
• Perform outbound calling as assigned by management

Qualifications

• Associate's Degree preferred
• Bachelor's Degree preferred
• Registration with NMLSR and annual renewal: registering with the Registry and maintaining registration; obtaining a unique identifier through the Registry; providing unique identifiers to consumers
• 5 - 6 years Residential Lending Industry experience preferred
• 3 - 5 years Experience in processing mortgage and/or equity loans for a financial institution preferred
• Knowledge of conventional, government loan products and guidelines including Fannie Mae, Freddie Mac, FHA, USDA‑Rural Housing and VA Loans, Extensive
• Knowledge of Northwest mortgage and equity loan products and guidelines, Extensive

Travel Requirements

• As Needed for training

Pay range for this position is generally $28 - $33 per hour. Actual pay is based on various factors including but not limited to the successful candidate's experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.