Senior Vice President, Global Services

Octave; Houston (TX); Remote; USD 300,000 - 600,000; Full time

Job summary

Octave in Houston seeks a Senior Vice President, Global Services to own end-to-end delivery of Octave implementations, deployments, and migrations worldwide. Reporting to the Chief Revenue Officer, you will lead global delivery across the Americas, EMIA, and APAC, building a single, scalable delivery system that accelerates time-to-value and enhances go-live confidence.

The role transforms services into a growth engine by aligning with Sales, Channel, and Customer Success, standing up a global

Qualifications

• 20+ years of enterprise software delivery experience, including leadership at VP/SVP scale with direct accountability for a $100M+ multi-region services P&L.
• Experience leading services across Americas, EMEA, and APAC in regulated or mission-critical software environments.

Responsibilities

• Own global services P&L, utilization, and portfolio performance.
• Lead mission-critical go-lives worldwide and establish global playbooks/gov, escalation paths, and follow-the-sun support.
• Lead a global cloud migration program for deployed base to cloud.
• Drive services transformation toward productized offerings and reusable accelerators.
• Expand and govern the global SI and partner delivery network with quality standards.
• Ensure regulatory and data-security compliance without fragmenting the global model.
• Partner with Customer Success, Support, and Product to improve time-to-value and post-go-live stability.
• Build and develop a 1,000+ person global delivery organization across regions.

Skills

Global leadership

P&L management

Project management

Cloud migration

Strategy & planning

Education

20+ years enterprise software delivery experience

Job description

Job Location (Short): Houston, Texas-USA

Workplace Type: Remote

Responsibilities

The Senior Vice President, Global Services owns the end-to-end delivery of Octave implementation, deployment, and migration services worldwide. Reporting to the Chief Revenue Officer, this role is accountable for the global portfolio of customer programs, from initial deployments to enterprise cloud consolidations and legacy migrations.

This role makes services a growth engine, not just a delivery function. You will lead regional delivery, project management, deployment engineering, solution architecture, training, and cutover teams across Americas, EMIA, and APAC while building one global delivery system. The outcome is shorter time-to-value, repeatable deployments, productized services, improved margin and predictability, and greater go-live confidence.

Transform and Accelerate Global Services Execution

• Build one global delivery system. Replace regional variation with a consistent global methodology for project governance, portfolio health, forecasting, risk, and escalation management.
• Stand up a global PMO and center of excellence. Create global delivery and technical implementation capabilities with flexible resourcing and follow-the-sun coverage.
• Shift the operating culture. Move from bespoke customer requirements toward a software-implementation mindset: configure rather than customize, and address product gaps through the roadmap rather than services hours.
• Align services to the revenue motion. Connect Services with Sales, Channel, and Customer Success through services attach, migration offers, clean handoffs, and consistent scoping and estimating.
• Hire, train, and shift talent globally. Bring in modern SaaS delivery expertise, re-skill tenured talent, develop regional successors, and reshape roles for the future operating model.
• Tighten the R&D-to-Services loop. Turn implementation friction into prioritized roadmap input and roadmap delivery into faster, cleaner, more repeatable deployments.

What You'll Own

• Global services P&L, utilization and portfolio performance. Own worldwide services revenue, margin, utilization, backlog, forecasting, services attach, conversion, and on-time/on-budget delivery.
• Mission-critical go-lives, worldwide. Own global playbooks, governance, escalation paths, follow-the-sun support, and executive intervention for at-risk deployments.
• Global cloud migration program. Lead migration of Octave's installed base to the cloud, including commercial offers, technical execution, customer change management, data residency, and migration tooling.
• Services transformation. Move from bespoke work toward productized offerings for deployments, cloud transitions, consolidations, and AI enablement, supported by reusable accelerators and reference architectures.
• Partner and delivery ecosystem. Expand and govern the global SI and reseller network with consistent certification, quality standards, and joint-delivery models.
• Regulatory and compliance-aware delivery. Meet applicable security, GDPR, data-sovereignty, and country-specific requirements without fragmenting the global operating model.
• Customer outcomes. Partner with Customer Success, Support, and Product to improve time-to-value, post-go-live stabilization, and customer reference-ability.
• Team. Lead and develop a global organization spanning delivery, program management, architecture, engineering, migration, training, and field readiness, with 1,000+ FTEs plus contractor, nearshore/offshore, and partner capacity.

Education / Qualifications

• A senior global services executive with 20+ years of enterprise software delivery experience, including at least 8 years leading services organizations at VP/SVP scale and direct accountability for a $100M+ multi-region services P&L. You have led services teams across at least two of the three major regions (Americas, EMEA, APAC) and understand what it takes to run one global operating model across different labor markets, procurement cultures, and regulatory environments.
• You've done this in a mission-critical, regulated, or 24/7-operations software category — public safety, healthcare, utilities, manufacturing quality, industrial asset management, financial services trading systems, air traffic, defense — somewhere downtime is not an option and customers are operationally dependent on your software the moment it goes live.
• You've led a services transformation at global scale, not just managed delivery. You've taken a custom-project organization and moved it meaningfully toward productized, repeatable, partner-leveraged delivery across multiple regions, and you can speak to the specific levers you pulled and the numbers that moved.
• You've owned a cloud migration program at scale — moving an installed base of on-prem customers to SaaS or managed cloud across multiple countries — and you understand the commercial, technical, change-management, and data-sovereignty mechanics of doing that without breaking customer trust.
• You know how to operate inside a revenue organization. You've partnered tightly with Sales and Channel on attach, packaging, and pricing of services; you treat the forecast as a shared commitment; and you can hold the line on delivery quality and margin while still moving at the speed the revenue engine demands.
• You lead in the field, globally. Customers on every continent expect to meet the executive who is accountable for their deployment. You're comfortable on-site at 2 a.m. during a cutover, in an executive briefing the next week, and in a board review the week after — and you build regional leaders who can carry that presence when you're not in the room.
• You make decisions with incomplete information, hold a clear line on quality and commitments across time zones and cultures, and have a track record of building global organizations people want to stay at.

Nice to Have

• Direct experience delivering mission-critical operational software (dispatch, quality management, EAM/APM, or comparable categories)
• Background as a customer-side operations or technology executive who later moved vendor-side
• Experience with Hexagon-heritage platforms or comparable enterprise software ecosystems
• Experience integrating an AI-assisted offering into an established services motion
• Experience operating in-country delivery entities, works-council environments, and public-sector or regulated-industry procurement outside North America
• Additional languages beyond English

About Octave

Octave builds mission-critical software for organizations the world depends on — public safety agencies, quality and compliance-driven manufacturers, and asset-intensive industrial operators across energy, utilities, and infrastructure. Our products sit at the heart of our customers' operations: when they go live, downtime is not an option, and customers are operationally dependent on our software from day one.

Following Octave's spin-off from Hexagon, we are accelerating a global shift to cloud-delivered, AI-enabled solutions. Our installed base of on-premises customers — across dozens of countries, regulatory regimes, and industry standards — needs a confident, well-orchestrated path forward, and new customers on every continent expect faster, more predictable deployments than these industries have historically experienced. This role exists to make that true everywhere Octave operates.

Why work for Octave?

Octave is the rare combination of category-leading products, a customer base that genuinely matters, and a company at an inflection point — fresh out of a spin-off, with the mandate and the runway to modernize how mission-critical software is delivered worldwide. Sitting inside the revenue organization, this seat connects delivery excellence directly to growth. The next few years are when the services model for these industries gets rewritten globally, and the person in this seat gets to do the rewriting — on every continent Octave serves.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.