Senior Vice President

Canteen North America; Hayward (CA); On-site; USD 250,000 - 275,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Job summary

Canteen North America is seeking a Senior Vice President to oversee operations across Northern California, reporting to the COO. The role leads senior leaders, drives customer service excellence, and steers growth for hundreds of accounts in the East Bay, Hayward or Fremont offices.

Expect strategic oversight, financial accountability, and high-impact leadership with a tech-forward client base. This position requires strong logistics knowledge, ability to manage large teams, and travel within

Qualifications

• Bachelor’s or Master’s degree in business or related field (or equivalent progressive experience).
• Proven leadership in multi-unit operations and P&L management.
• Strong communication, negotiation, and people development skills.

Responsibilities

• Lead and inspire district managers and regional directors of operations and their teams.
• Drive safety, customer obsession, innovation, and proactive culture.
• Own regional financial results, budgeting, forecasting, and reporting.

Skills

Leadership

Strategic thinking

Operations management

People development

Financial acumen

Communication

Education

Bachelor’s or Master’s in Business

Job description

Canteen

Salary: $250,000 - $275,000 / year

Other Forms of Compensation: Annual bonus potential; option of company vehicle lease or monthly vehicle allowance

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

Reporting to the COO, this Senior Vice President is responsible for the overall operation of several hundred accounts across Northern California. You will lead, manage, and inspire a team of senior leaders and set the culture for providing excellent customer service, operational excellence, and creative, cutting-edge innovation solutions that meet our clients’ requirements. You'll partner closely with your peers to deliver on the Canteen mission, support Key Performance Indicators, and sustain and grow our business. This is a dynamic and rapidly evolving environment. Passion and knowledge of logistics, distribution, the Bay Area culinary scene, and our tech-oriented client base are musts! This is a unique opportunity to play a game-changing role in the long-term success of our organization.

This role is based in the East Bay Area and will office out of either Hayward (preferred) or Fremont.

About our ideal candidate:

• Highly organized, disciplined, and have a deep understanding of the operational and financial metrics
• Loves managing, motivating, and inspiring teams to achieve goals they never thought possible
• Has a high bar and holds their team and partners accountable in a way that inspires them to continuously improve
• Has high integrity
• Wants to have a major impact on the bottom line and the future growth of an organization

Key Responsibilities:

• Lead, manage, and inspire a diverse team of district managers and/or regional directors of operations, and their teams, to provide top-notch products and services to our clients
• Develop a culture of safety, customer obsession, innovation, curiosity, and proactiveness
• Lead the organization through large-scale change
• Drive self and team towards building strong relationships with clients at all levels and achievement of key performance indicators
• Serve on the Pacific Division leadership team, influencing and leading division-wide operations, and regularly communicating with peers to share best practices, mitigate risks, champion diversity, and build community
• Own key regional decisions with team input, weighing risks and rewards along with short- and long-term implications
• Model communication that is strategic, thoughtful, and persuasive
• Sets tone for culture of organization in the region and regularly meet with extended team to ensure full transparency, education, safety, accountability, and alignment
• Serve as representative/brand ambassador of the Canteen team to most senior clients in the region, and act as escalation point
• Partner with sales and retention teams to drive strategy for growth, structure deals, present new business, build relationships with prospective clients, and negotiate key contract terms
• Collaborate with key partners on regional and/or nationwide initiatives
• Ensure compliance with all safety, QA, company policy, and other program requirements
• Champion development within the region; conduct performance evaluations and succession planning; maintain a full understanding of all roles within operation
• Own regional financial results/P&L, and work with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensure consistent and fair administration of all policies and procedures
• Oversee and shape employee engagement, retention, and succession planning efforts
• Recognize and anticipate marketplace trends; participate in strategic planning meetings

Preferred Qualifications:

• Bachelor’s or master’s degree from an accredited college or university in business or a related field, and/or 12 years progressive experience in multi-unit foodservice or other food services, hospitality management, culinary product development, and/or warehouse operations management
• Experience with office coffee, pantry, micro-markets, vending preferred; open to multi-unit leadership experience in logistics, transportation, similar industry consumer products
• Strong background in senior leadership roles with experience in contract and budget management, P&L management, customer service, people development, negotiations, culinary, innovation, etc
• Exceptional leadership ability, team management, and interpersonal skills
• Strong history of meeting and exceeding sales and profit objectives
• Has contributed to the significant growth and success of an organization
• A proven track record of growing a business and leading large cross-functional teams
• Excellent business and financial acumen
• Ability to think quickly, analytically, strategically, and accurately
• Expert client relationship management, influencing, listening, and communications (written and verbal) skills
• Inclusion mindset, proactive, positive, professional, flexible, and resilient
• Strong track record of driving associate and customer satisfaction
• Proven ability in developing and implementing new business models
• Proven ability to work effectively in an unstructured, fast-paced and PL driven environment
• Travel within the Bay Area required; occasional/rare non-local travel

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Canteen