Senior Veterinary Technician & Patient Care Lead

American Veterinary Group (AVG); Lenoir (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Tuition reimbursement for Credentialed

Health Care Plan

401k Match

Generous PTO

Paid Parental Leave

Disability options

Discounted veterinary care

Scrub allowance

Hands-on and E-training

Professional growth opportunities

Job summary

American Veterinary Group (AVG) is seeking a Credentialed Veterinary Technician – Patient Care Advocate to support patient care, appointment flow, and client communication in a hands-on, collaborative role. The technician will work under veterinarian oversight and help the hospital operate efficiently.

The role emphasizes elevated responsibility, proper handling of exams and treatments, and a patient-first approach within a team environment at Caldwell Animal Hospital in North Carolina.

Qualifications

• Active veterinary technician license (state-specific requirements apply)
• Experience in a veterinary hospital or clinical setting
• Ability to work evenings, weekends, and holidays as required by hospital operations

Responsibilities

• Greet clients and patients with professionalism and compassion, ensuring a positive experience from arrival through discharge
• Obtain accurate patient histories and document presenting concerns
• Prepare patients for examinations and treatments
• Communicate treatment plans, estimates, and discharge instructions under veterinarian guidance
• Reinforce client education on preventive care, diagnostics, and follow-up recommendations
• Act as a liaison between clients and the medical team to support clear communication and trust
• Assist veterinarians during exams and treatments, including safe patient restraint and exam room preparation
• Support appointment flow by managing patient movement and minimizing wait times
• Assist with diagnostic preparation and sample handling
• Prepare and maintain exam rooms, equipment and supplies per hospital protocols
• Document patient information and services in the practice management system
• Support scheduling and front desk workflows as needed
• Maintain hospital cleanliness and safety standards

Skills

Clinical & technical skills

Professional skills

Teamwork

Communication

Time management

Education

Licensed Veterinary Technician

Job description

American Veterinary Group (AVG) is seeking a Credentialed Veterinary Technician – Patient Care Advocate to support patient care, appointment flow, and client communication in a hands-on, collaborative role. The technician will work under veterinarian oversight and help the hospital operate efficiently.

The role emphasizes elevated responsibility, proper handling of exams and treatments, and a patient-first approach within a team environment at Caldwell Animal Hospital in North Carolina.