Senior Veterans Benefits Supervisor

Veterans Benefits Administration; Huntington (WV); On-site; USD 75,000 - 100,000; Full time

Job summary

Veterans Benefits Administration in Huntington, WV is seeking a Supervisory Veterans Service Representative (AVSCM) to lead a diverse team managing veteran benefits claims, including compensation and pension matters. The role oversees staff, develops work methods, and ensures timely processing and quality in complex cases and appeals.

The position requires supervising multi-disciplinary staff, coordinating with other divisions, and providing expert guidance on sensitive claims while upholding

Qualifications

• Specialized knowledge of veteran benefit programs or VBA laws pertaining to compensation and pension benefits
• Experience supervising claims processing, appeals, or related activities
• Ability to lead teams and manage performance and project goals

Responsibilities

• Co-manages broad-based programs under assigned jurisdiction with staff from GS-5 through GS-13.
• Supervises settlement of claims filed by veterans and dependents, and assists claimants.
• Provides guidance on compensation and pension, outreach, and workload quality.
• Reviews complex cases including fraud, evidence admissibility, and contested claims.
• Develops issues for appeals, procures evidence, and conducts hearings before certification.
• Leads division activities and coordinates with other divisions and management.
• Ensures equal employment opportunity and adherence to EEO policy.

Job description

Veterans Benefits Administration in Huntington, WV is seeking a Supervisory Veterans Service Representative (AVSCM) to lead a diverse team managing veteran benefits claims, including compensation and pension matters. The role oversees staff, develops work methods, and ensures timely processing and quality in complex cases and appeals.

The position requires supervising multi-disciplinary staff, coordinating with other divisions, and providing expert guidance on sensitive claims while upholding