Senior Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction)

Cox Enterprises; Billings (MT); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Bereavement leave

Job summary

Cox Enterprises seeks a Senior Vehicle Operations Logistics Specialist to manage and optimize the transport of customer vehicles to Manheim auction sites and surrounding regions. The role emphasizes relationship building with the Manheim team, meticulous data entry, and proactive communication.

Responsibilities include coordinating orders in AS400, monitoring holds, and driving margin improvement via carrier negotiations.

Qualifications

• 1-3 years administrative experience, automotive industry preferred
• Proficient with Microsoft Excel, Outlook, and Word
• Independent work in a matrix environment to deliver results
• Excellent customer service and multitasking abilities
• Strong attention to detail and precise data entry
• Clear written and verbal communication skills
• Ability to thrive in a fast-paced environment with urgency

Responsibilities

• Build relationships with Manheim Auction commercial team.
• Communicate effectively via recorded line phone system.
• Manage email boxes for multiple locations and regional emails.
• Enter all manual orders and process other AS400 orders.
• Coordinate VIN-related actions with carriers and agents.
• Monitor holds and verification delays; resolve issues quickly.
• Negotiate with carriers to improve margins and dispatch efficiency.
• Use AutoIMS for delays, holds, cancellations, and ETAs.
• Follow up with carriers on VIN statuses daily.
• Process fees and post-transaction charges.
• Request Hold Harmless releases when needed.
• Investigate VIN kickbacks by carriers and re-dispatch units.
• Hold carriers accountable to their plans.
• Create corrective actions for vendors as needed.
• Monitor order-entry failures and fix issues.
• Track margin relative to position and data accuracy.
• Maintain master data file accuracy for locations.
• Measure performance and prepare reports for management.
• Prepare data-driven reports for clients and vendors.
• Respond to supervisor with follow-up tasks as directed.

Skills

Administrative skills

Customer service

Data entry

MS Excel

MS Outlook

MS Word

Education

High School Diploma or equivalent

Tools

AS400

Job description

Position Summary

The Senior Vehicle Operations Logistics Specialists will facilitate and manage the transport of customer vehicles to and from Manheim auction sites and other areas in the region as assigned.

Key Responsibilities

• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with carriers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA's
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance - understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly
• Working knowledge of Microsoft Excel, Outlook, and Word
• Ability to work independently in a hybrid environment to execute and deliver results
• History of customer service and multi-tasking position(s)
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Excellent written and verbal communication skills

Required

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver's License and the ability to pass a background check and drug test required.

Preferred

• Some college education
• 1+ years' experience in transportation dispatching
• 1+ years' experience in sales or call center

USD 20.10 - 30.10 per hour

Compensation

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 10/25/2026

EOE, including disability/vets