Senior VA Service Sales & Operations Leader

Otis Elevator Co.; Richmond (VA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

401(k) plan with match

Medical, dental and vision coverage

3 weeks paid vacation

Paid sick leave

Life insurance

Disability coverage

Voluntary benefits

Parental leave

Tuition reimbursement

Spot performance bonuses

Job summary

Otis Elevator Company is seeking a Service Manager – Sales and Operations to lead a high-performing team in the Virginia Operating territory. You will oversee service sales, field operations, and safety programs, driving customer loyalty and portfolio expansion across the OT, reporting to the General Manager.

The role requires 5+ years in elevator management with leadership experience, strong communication, and a proactive, metrics-driven mindset.

Qualifications

• 5+ years elevator industry management experience strongly preferred.
• 5+ years people leadership experience in the elevator industry, or related industry
• Strong written and verbal communication skills
• Self-motivated and able to manage many simultaneous projects
• Comfortable in a technical environment using Microsoft software
• Strong leadership and time management skills
• Knowledge and enforcement of EH&S policy and processes
• Bachelor’s degree with 5 years of experience
• High school diploma + 10 years relevant experience
• Knowledge of product, service techniques, and contract terms

Responsibilities

• Develop and implement the operating territory service sales and operations business plan for both financial and non-financial objectives.
• Lead field operations for service/maintenance projects and service sales while maintaining project schedules.
• Set expectations for Field Technician engagement and provide support for training and performance reviews.
• Expand customer portfolio and unit count; improve loyalty in service and repair.
• Develop action plans to address safety, callbacks, and technical support deficiencies.
• Generate field leads and assist service sales in selling upgrades and repairs.
• Manage accounts and keep customers engaged while addressing at-risk contracts.
• Coordinate maintenance documentation, methods, and delivery.
• Set budgets for material and labor; ensure work within Otis guidelines.
• Conduct field safety audits and site safety/logistics planning.

Skills

Leadership

Field Operations

Customer Loyalty

People Management

Safety Compliance

Budgeting

Training & Development

Performance Coaching

Education

Bachelor’s degree (preferred)

High school diploma + 10 years experience

Tools

Microsoft Office Suite

Job description

Otis Elevator Company is seeking a Service Manager – Sales and Operations to lead a high-performing team in the Virginia Operating territory. You will oversee service sales, field operations, and safety programs, driving customer loyalty and portfolio expansion across the OT, reporting to the General Manager.

The role requires 5+ years in elevator management with leadership experience, strong communication, and a proactive, metrics-driven mindset.