Senior UX Researcher, Observability, Cloud

Google Inc.; New York (NY); On-site; USD 159,000 - 230,000; Full time

Job summary

Google is seeking a Senior UX Researcher for the Observability domain in Cloud to join a multi-disciplinary UX team and collaborate with Engineering and Product Management to gather insights and shape industry-leading observability tools.

You will study user needs through field studies, interviews, diaries, ethnography, surveys, usability tests, and log analysis, driving impact across product development while mentoring junior researchers in a supportive UXR community.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in an applied research setting (e.g., product or academic).
• Experience with qualitative research methodologies.
• Preferred: Master's degree or PhD in HCI, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
• Preferred: 5 years of UX research on products with executive leadership (Director level and above).
• Preferred: 3 years of project management in a large, matrixed organization.
• Preferred: experience with quantitative research methodologies and data analysis.
• Preferred: research in a highly technical or enterprise product domain.

Responsibilities

• Drive research strategy by independently identifying, prioritizing, and scoping opportunities.
• Partner with Product Management and UX Design to define the product roadmap for observability tools.
• Conduct evaluations to streamline user journeys and mitigate friction points.
• Deliver research findings to cross-functional stakeholders and translate data into actionable frameworks.
• Establish benchmarking and measurement programs and mentor junior researchers.

Education

Bachelor's degree or equivalent pract ical experience

Master's degree or PhD in related field

Qualitative research

Research strategy

Mentoring

Cross-functional collaboration

Quantitative research

Data analysis

Enterprise/technical domain experience

Job description

Senior UX Researcher, Observability, Cloud

• Copy link
• corporate_fare Google place New York, NY, USA
• Bachelor's degree or equivalent practical experience.
• 6 years of experience in an applied research setting (e.g., product or academic), or similar.
• Experience with qualitative research methodologies.

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Preferred qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
• 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
• 3 years of experience managing projects, and working in a large, matrixed organization.
• Experience with quantitative research methodologies and data analysis.
• Experience conducting research in a highly technical or enterprise product domain.

About the job

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products.

You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.

The Operate UX team designs and researches tools that are used by engineers to observe and manage production workloads. The team designs experiences for users of GCP and internally across Alphabet. This role is focused on internal observability at Google. The solutions we build balance system reliability with rapid developer velocity. Our work leads to measurable, real-world improvements in how Google operates, from accelerating AI/ML deployments to reducing incident mitigation times.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

About the job

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products.

You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.

The Operate UX team designs and researches tools that are used by engineers to observe and manage production workloads. The team designs experiences for users of GCP and internally across Alphabet. This role is focused on internal observability at Google. The solutions we build balance system reliability with rapid developer velocity. Our work leads to measurable, real-world improvements in how Google operates, from accelerating AI/ML deployments to reducing incident mitigation times.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $159000 - $230000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google .

• Drive research strategy by independently identifying, prioritizing, and scoping opportunities based on user needs, product telemetry, and business goals.
• Partner with Product Management and UX Design to define the product roadmap and the future of observability tools.
• Conduct tactical and strategic evaluations to streamline user journeys, identifying and mitigating user friction points.
• Deliver research findings to cross-functional stakeholders and translate complex behavioral data into frameworks.
• Establish benchmarking and measurement programs to track tool quality, and mentor junior researchers on best practices.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.