Senior UX Researcher

Total System Services; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading payment technology company in Atlanta seeks a User Experience Researcher to promote UX Research, analyze user behaviors, and collaborate with product teams. The ideal candidate holds a relevant Bachelor's degree and has over 4 years of experience in user experience research. This position offers opportunities for career advancement in a supportive and fast-paced environment.

Benefits

Opportunities for career advancement

Collaborative work culture

Supportive team environment

Qualifications

• 4+ years of relevant work experience in user experience or product design research.
• Proficiency in various research methods, including usability studies.
• Knowledge of the payments industry is a plus.

Responsibilities

• Promote the value of UX Research through multiple tools.
• Collect and analyze user needs and behaviors.
• Create personas, user journeys, and flows to communicate insights.

Skills

User experience research

Collaboration

Qualitative research

Research design

Education

Bachelor's degree in a relevant field

Master’s degree or higher in a related field

Tools

User Interviews

UserTesting

Google Analytics

Pendo

Job description

Employer Industry: Payment Technology Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Collaborate with a dynamic team to shape the future of payment technology
• Engage in a fast-paced environment with diverse stakeholders
• Make a significant impact on user experience through research and insights
• Work with cutting‑edge research tools and methodologies
• Supportive and collaborative work culture

What to Expect (Job Responsibilities):

• Promote the value of UX Research through various tools and processes
• Establish relationships with key stakeholders to gather research participants and share insights
• Collect and analyze user needs and behaviors via qualitative research methods
• Create personas, user journeys, and flows to communicate user understanding to product teams
• Share research findings and recommendations through documentation and presentations

What is Required (Qualifications):

• Bachelor's degree in anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, or a related field, or equivalent practical experience
• Minimum of 4 years relevant work experience in user experience, product design research, or related fields
• Knowledge of or experience within the payments industry
• Proficiency in research design using various methods, including usability studies and surveys
• Experience with remote research tools such as User Interviews and UserTesting

How to Stand Out (Preferred Qualifications):

• Master’s degree or higher in a related field
• 4-6 years of relevant work experience within user experience or product design research
• Familiarity with analytics tools like Google Analytics or Pendo

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