Senior UX Research Manager, Customer Engagement, Google Ads

Google; Mountain View (CA); On-site; USD 236,000 - 329,000; Full time

Benefits offered by this job

Equity

Bonus target

Benefits

Job summary

Google is seeking a Senior UX Research Manager in Mountain View to lead outcomes, shape strategy and mentor a team of researchers. You’ll work with cross-functional leaders to drive user-centered design and high-impact insights across Google Ads.

You have deep qualitative methods expertise, experience with senior stakeholders, and a track record of delivering measurable outcomes in large-scale products. This role emphasizes leadership and strategic influence.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years in an applied research setting.
• 5 years leading design projects and managing people or teams.

Responsibilities

• Lead teams to define and evaluate product, service, ecosystem impact.
• Partner with executive leadership to define trajectories for Marketing Advisor strategies.
• Move beyond ideation to ensure user-centered solutions launch.
• Shape the shift toward Agentic AI for promoters and advertisers.
• Influence roadmaps and business outcomes across B2B/Enterprise Ads.

Skills

Applied research

People leadership

User research methods

Education

Bachelor's degree or equivalent practical experience

Job description

Senior UX Research Manager, Customer Engagement, Google Ads

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Google

Mountain View, CA, USA

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in an applied research setting, or a similar.
• 5 years of experience leading design projects and managing people or teams.

Preferred qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
• 10 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
• 7 years of experience managing projects, and working in a large, matrixed organization.
• Ads, B2B, Commerce, or Enterprise experience.

About the job

At Google, we "Focus on the user and all else will follow." As a UX Research Manager, you will help define and drive the future of Google design by clarifying strategy and conceptualizing UX ecosystems. You are an expert researcher, a visionary leader, and a fierce advocate for both users and your team.
You will be responsible for guiding the careers of your team members, helping them realize their full potential, and inspiring forward-thinking design. You are an expert in qualitative research methods - such as field studies, interviews, and diary studies to shape product development and influence overall strategy. In this role, you will understand both the execution and business aspects of our products, collaborating with leaders across UX, Engineering, and Product Management to create innovative experiences, leveraging your passion for brand, craft, and design quality.

We are Connect Sales Platform, a cross-functional team making up one of three areas within Customer Engagement. On Connect Sales, the Sales CRM/Sales AI team builds the core surfaces and workflows that help Google Ads sellers achieve success in their roles and goals.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $236000 - $329000 (USD) + 25% bonus target + equity + benefits
Learn more about benefits at Google.

Responsibilities

• Lead teams to define and evaluate product, service, ecosystem impact.
• Partner with executive leadership to define the solution trajectories and pivots for our Marketing Advisor strategies.
• Move beyond ideation to ensure user-centered solutions actually launch in a fluid environment.
• Shape the tectonic shift toward Agentic AI for both promoters and advertisers.
• Influence complex technical roadmaps and business outcomes across B2B, Enterprise SaaS, or Ads.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.