Senior UX Designer, AI-Driven Enterprise Tools

Sedgwick Claims Management Services Ltd; EUA; Presencial; USD 120 000 - 170 000; Tempo integral

Resumo da oferta

Sedgwick Claims Management Services Ltd is seeking an experienced UX Designer focused on AI-enabled experiences. You will shape intuitive, human-centered AI products and interfaces across enterprise systems, working with AI architects, product owners, and engineering teams to translate complex AI capabilities into practical user experiences.

You will lead user journeys, wireframes, prototypes, and conversational flows while ensuring transparency, explainability, and adoption.

Qualificações

• Bachelor’s degree in UX related field or equivalent required.
• Master’s degree in AI interaction design or related discipline preferred.
• Seven years in UX/product design with AI-enabled products or enterprise platforms.
• Experience with Generative AI, conversational interfaces, and workflow automation is strongly preferred.
• Experience in complex corporate environments with cross-functional teams is desirable.
• Equivalent combination of education and experience may be considered.

Responsabilidades

• Leads UX strategy and design direction for AI-enabled products and workflows.
• Designs for Generative AI platforms, copilots, chat interfaces, and automation tools.
• Translates AI capabilities into practical, user-centered designs.
• Develops user journeys, personas, service blueprints, wireframes, and prototypes.
• Creates conversational prompts, flows, and escalation paths.
• Ensures AI tools are transparent, explainable, and user-friendly.
• Conducts user research, usability testing, and journey mapping.
• Collaborates with AI architects, engineers, data teams, and stakeholders.
• Establishes design standards and reusable UX patterns for enterprise AI.
• Supports change management and rollout of AI-enabled tools.

Conhecimentos

UX design

AI interaction

Conversational interfaces

Wireframing

Prototyping

Usability testing

Design systems

Figma

Formação académica

Bachelor’s degree in UX related field

Master’s degree in HCI / AI Interaction Design

Ferramentas

FigJam

Miro

Adobe Creative Suite

Descrição da oferta de emprego

Sedgwick Claims Management Services Ltd is seeking an experienced UX Designer focused on AI-enabled experiences. You will shape intuitive, human-centered AI products and interfaces across enterprise systems, working with AI architects, product owners, and engineering teams to translate complex AI capabilities into practical user experiences.

You will lead user journeys, wireframes, prototypes, and conversational flows while ensuring transparency, explainability, and adoption.