Senior Utility Operations Manager

Mannik Smith Group; Bossier City (LA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Signing bonus $5,000

Health Benefits

Flexible/Hybrid Schedule

Career Development and Training

Employee Referral Bonus

Job summary

Waggoner Engineering, Inc. in Bossier City, LA seeks a Senior Utility Operations Manager to lead municipal water treatment, production, and distribution projects. You will guide technical staff, ensure safety and compliance, and collaborate with leadership to deliver high-quality service.

The role requires extensive water operations experience, strong leadership, and effective communication with clients and teams, including on-call support as needed.

Qualifications

• Minimum 5 years of progressively responsible water treatment experience.
• Minimum 3 years of supervisory or management experience in a water treatment facility.
• Experience managing regulatory compliance, operations staff, and maintenance programs.
• Louisiana LDH Class IV Water Operator certifications or ability to obtain them.

Responsibilities

• Maintain and document communication with clients throughout project development and completion.
• Monitor progress of team members and advise on schedules and deadlines.
• Review budgets relative to project progress and completion.
• Provide technical guidance and training to project staff.
• Design projects using engineering principles, software, and AutoCAD.
• Prepare contract documents, specs, and drawings.

Skills

Leadership

Communication

Team development

Budgeting

Capital planning

Asset management

SCADA systems

CMMS software

Regulatory compliance

Water treatment

Education

Associate's or Bachelor's degree in Environmental Science, Engineering, Biology, Chemistry, Water Resources, or related field

Tools

AutoCAD

SCADA systems

CMMS software

Job description

Senior Utility Operations Manager

Department: Water/Wastewater

Employment Type: Full Time

Location: Bossier City, LA

Reporting To: Todd Thompson

Compensation: $75,000 - $100,000 / year

Description

Waggoner Engineering, Inc. is seeking a Senior Utility Operations Manager to join our team in Bossier City, LA. This role supports our continued growth and offers the opportunity to work on (or support) meaningful projects alongside a collaborative, experienced team. You’ll have the chance to build your career while contributing to impactful solutions across the communities we serve.

The Senior Utility Operations Manager provides technical and operational leadership in support of municipal water treatment, production, and distribution operations and related projects. This position is responsible for supporting safe, efficient, reliable, and compliant operations while providing technical guidance to staff, monitoring project activities, maintaining client communication, and assisting with project delivery and quality control. The role applies extensive water operations experience and sound technical judgment to support regulatory compliance, system performance, equipment reliability, and operational decision-making. The Senior Operations Manager also supports the development of team members and works closely with operational and project leadership to ensure high-quality service to the City of Bossier City and other stakeholders.

Key Responsibilities

• Maintain and document communication with clients throughout the development and completion of a project.
• Monitor progress of team members and advise team members of schedules and deadlines.
• Review schedules and budgets relative to project progress and completion.
• Conduct project status review checking accuracy of work completed and monitors timeliness of project completion.
• Attend meetings on project management and maintain project file.
• Assist Project Managers with any administrative duties concerning completion of assigned project.
• Assists Project Manager in preparation of engineering studies and reports.
• Assists Project Manager in assuring quality control procedures are performed.
• Provide technical guidance and training to members of the project team.
• Provide project design using sound engineering principles, engineering software, and AutoCAD.
• Assist in preparation of contract documents, technical specifications, and project drawings.
• Performs necessary code research.
• Responsible for the accuracy of each segment of the work and the final check of the work.
• Responsible for adherence to all applicable codes.

What you'll need

• High School Diploma or GED required.
• Associate's or Bachelor's degree in Environmental Science, Engineering, Biology, Chemistry, Water Resources, or related field preferred.
• Minimum 5 years of progressively responsible water treatment experience.
• Minimum 3 years of supervisory or management experience in a water treatment facility.
• Experience managing regulatory compliance, operations staff, and maintenance programs.
• Municipal water treatment experience preferred.
• Membrane filtration experience preferred, but not required.
• Louisiana Department of Health (LDH) Class IV Water Operator certifications in Water Treatment, Water Production, and Water Distribution required, or ability to obtain them within a specified timeframe.
• Valid driver's license with acceptable driving record.
• OSHA and safety-related certifications preferred.
• Thorough knowledge of water treatment processes, equipment, laboratory testing, and process control.
• Strong understanding of LDH drinking water regulations, monitoring, and reporting requirements.
• Ability to interpret operational data and make sound process-control decisions.
• Strong leadership, communication, and team development skills.
• Experience with budgeting, capital planning, and asset management.
• Ability to respond to emergencies and serve in an on-call capacity when required.
• Proficiency with Microsoft Office, SCADA systems, CMMS software, and operational reporting tools.

Why Join Our Team

We know work isn't only about what you do, it's also about who you work for and with! Waggoner Engineering provides a fun, family-friendly, and multicultural work environment that supports a work life balance, including:

• Base Salary: Competitive, commensurate with experience
• Signing Bonus: You will receive a one-time signing bonus of $5,000, payable within 30 days of your start date.
• Clawback Provision: If you voluntarily resign or are terminated for cause within 12 months of your start date, you agree to repay the signing bonus in full.
• WEI Incentive Program
• Healthy Workplace Program
• Employee Referral Bonus
• Competitive Health Benefits
• Career Development and Training
• Flexible/Hybrid Schedule
• Community Service Opportunities

Waggoner Engineering, Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Pay Transparency

The base salary range for this role is indicated in the posting. This range reflects the company’s good faith estimate of the compensation for this position at the time of posting. Final compensation will be determined based on factors such as experience, skills, qualifications, internal equity, and geographic location.