Senior User Experience Designer

Macy's; Johns Creek (GA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Holidays and more

Employee Assistance Program

Job summary

Macy’s is seeking a Senior User Experience Designer to shape end-to-end experiences across Macy’s and Bloomingdale’s brands, stores, and enterprise apps. You’ll apply systems thinking, service design, and information architecture to unify touchpoints and drive measurable impact.

You’ll collaborate with product, technology, and business leaders, mentor teammates, and ensure alignment with Macy’s strategic goals in a fast-paced, cross-functional environment.

Qualifications

• 5+ years of experience in digital design, UX, or service design.
• Portfolio demonstrating systems thinking, service design, and end-to-end journey design.
• Experience grounding designs with field discovery in stores and phygital contexts.

Responsibilities

• Design connected journeys across digital, in-store, and colleague tools.
• Map and orchestrate customer and colleague journeys from frontstage to backstage.
• Conduct store field discovery and phygital journey mapping.
• Apply information architecture to organize enterprise platforms and content.
• Collaborate with Leads, Product Managers, Engineers, Researchers, and Store Operators.
• Design from big-picture concepts to detailed wireframes and high-fidelity comps.
• Ensure enterprise consistency across e-commerce, apps, and store systems.
• Mentor and elevate team members; share design craft and governance.
• Validate decisions using qualitative and quantitative data and KPIs.
• Champion inclusivity and authentic collaboration across teams.

Skills

Systems thinking

Service design

Information architecture

End-to-end journey design

Phygital experiences

UX design

Wireframing

Interaction design

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Job Overview

The Senior User Experience Designer shapes the end-to-end customer and colleague experiences across the enterprise applications for our Macys and Bloomingdales brands and retail stores, bringing Macy’s strategic vision to life through impactful and connected digital and physical (phygital) designs. With at least 5 years of experience in digital and service design, this role requires a strong track record of delivering elegant, scalable, and high-quality designs in fast-paced, cross-functional environments.

This designer applies systems thinking to unify fragmented touchpoints into cohesive journeys, leverages service design to align frontstage and backstage operations and applies information architecture to simplify complex ecosystems. They balance business objectives with user needs, conduct field discovery in stores to ground designs in real-world conditions, and design for phygital environments where digital and physical experiences converge.

In addition to creating best-in-class experiences, the Senior UX Designer also mentor's teammates and partners closely with product, technology, research, and business leaders to ensure alignment with Macy’s strategic goals.

What You Will Do

Design Connected Journeys: Shape domain experiences that align with business goals and user needs, applying systems thinking to ensure end-to-end consistency across digital, in-store, and colleague-facing tools.

Practice Service Design: Map and orchestrate customer and colleague journeys across frontstage (UI, customer touchpoints) and backstage (processes, tools, and operations) to deliver seamless outcomes.

Conduct Discovery & Field Research: Partner with researchers and stakeholders to conduct in-store discovery, contextual inquiries, and phygital journey mapping that inform design decisions with real-world insights.

Architect Information: Apply information architecture principles to organize complex enterprise platforms, workflows, and content into intuitive structures that enhance usability and reduce friction.

Collaborate Cross-Functionally: Work closely with Leads, Managers, Product Managers, Engineers, Researchers, and Store Operators to define, conceptualize, and design products and services that drive measurable impact.

Design at Multiple Altitudes: Move fluidly from big-picture vision (conceptual models, journey frameworks, service blueprints) to detailed execution (wireframes, prototypes, and high-fidelity comps).

Ensure Enterprise Consistency: Design consistently across platforms, including e-commerce, enterprise applications, store operations systems, and point-of-sale, creating a cohesive omni-channel user experience.

Mentor & Elevate: Coach and mentor UX designers, modeling best practices in design craft, systems thinking, and stakeholder engagement.

Validate with Data & Research: Use both qualitative and quantitative research, as well as key performance indicators (KPIs), to test, iterate, and validate design decisions.

Champion Inclusivity & Connection: Foster an environment of respect, inclusion, and authentic collaboration with colleagues, customers, and communities.

Skills You Will Need

5+ years of experience in digital design, UX, or service design roles.

Strong portfolio showcasing experience in systems thinking, service design, information architecture, and end-to-end journey design.

Experience conducting field discovery in stores, service environments, or similar contexts to ground solutions in real-world behavior.

Expertise in designing phygital experiences that connect digital interfaces with physical environments.

Proficiency in interaction design, user flows, wireframing, prototyping, and high-fidelity UI design.

Skilled in using qualitative and quantitative research methods to inform design decisions.

Strong communication, facilitation, and collaboration skills with cross-functional teams.

Ability to balance speed-to-market with long-term vision and scalability.

Experience with design systems and enterprise-scale design governance.

Who You Are

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 5+ years of UX/UI design experience across consumer mobile applications, websites, or retail stores.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.