Senior US Director of Utilization - Robotic Surgical Technologies

COV Covidien LP; North Haven (CT); On-site; USD 198,000 - 242,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Tuition assistance

Employee stock purchase plan

Job summary

Medtronic is seeking a Senior Director for US Utilization in the Robotic Surgical Technologies group. Remote role based in the US with 50%+ travel, leading clinical specialists and program managers to maximize robotic surgery adoption and value.

The role collaborates with Sales, Marketing, Training, and Technical Service to drive utilization, executive reviews, and growth initiatives in a complex hospital environment.

Qualifications

• Bachelor’s degree and 15+ years experience in medical device or healthcare environments.
• 10+ years of people leadership across sales, clinical, customer success or program mgmt.
• Ability to travel 50%+ within the United States.

Responsibilities

• Lead a national utilization org focused on adoption, performance and long‑term success.
• Develop strategies to drive procedure growth, system utilization and market expansion.
• Partner with commercial leadership to align programs with growth strategies.
• Conduct executive reviews with hospital leadership and stakeholders.
• Drive adoption of new tech, digital solutions and best practices.

Skills

Bachelor’s degree

15+ years experience

People leadership

Travel 50%+

Education

Bachelor’s degree in relevant field

MBA preferred

Job description

We anticipate the application window for this opening will close on - 21 Sep 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Day in the Life

Robotic Surgical Technologies (RST) is transforming minimally invasive surgery through the Hugo™ robotic-assisted surgery platform. Within the RST Customer Success and Field Service organization, this team is responsible for driving customer adoption, clinical utilization, and long‑term program success across hospital systems throughout the United States. The function leads strategy and execution to help customers maximize robotic program performance, expand procedure adoption, and achieve sustained value from their investment. This is a remote role that may be based anywhere in the United States. The position requires travel of 50% or more to support customer sites, team development, business reviews, and cross‑functional collaboration.

Senior Director, RST US Utilization

The Senior Director, RST US Utilization provides strategic and operational leadership for teams responsible for robotic surgery program adoption, utilization, and customer success. This leader will oversee Robotic Clinical Specialists and Robotic Program Managers while partnering closely with Sales, Marketing, Training, Technical Service, and other cross‑functional stakeholders to enhance customer outcomes, grow utilization, and support commercial objectives across the U.S. market.

Primary Responsibilities

• Lead and develop a national utilization organization focused on customer adoption, program performance, and long‑term robotic surgery program success.
• Develop and execute strategies that drive procedure growth, system utilization, customer retention, and market expansion.
• Partner with commercial leadership to align robotic surgery programs with broader account growth strategies and business objectives.
• Conduct executive‑level business reviews with hospital leadership, surgeons, and key stakeholders to evaluate performance and identify growth opportunities.
• Drive adoption of new technologies, clinical applications, digital solutions, and best practices across customer sites.
• Establish performance expectations, manage resource allocation, and oversee forecasting, budget management, and operational execution.
• Lead customer escalation management, risk mitigation planning, and resolution of complex business and operational challenges.
• Recruit, coach, and develop high‑performing leaders and field professionals while building a culture of accountability, collaboration, and customer focus.

Required Qualifications

• Bachelor’s degree and 15+ years of experience in medical device, healthcare technology, healthcare services, or healthcare industry environments or advanced degree with at least 13 years of experience.
• 10+ years of people leadership experience managing sales, clinical, customer success, program management, or equivalent customer‑facing teams.
• Ability to travel 50% or more within the United States.

Preferred Qualifications

• Master of Business Administration (MBA), master's degree, or advanced clinical degree.
• Demonstrated experience driving business growth, technology adoption, utilization, or customer outcomes within complex hospital systems.
• Experience influencing executive leaders, physicians, and other senior healthcare stakeholders.
• Experience supporting robotic‑assisted surgery, surgical technology, or operating room environments.
• Knowledge of hospital administration, service‑line management, and healthcare economics.
• Experience leading large‑scale implementation, adoption, transformation, or change management initiatives.
• Experience utilizing data analytics, business intelligence, and performance metrics to drive customer and business outcomes.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co‑workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise‑wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal‑level roles and above, where specialized expertise aligns with long‑term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$220,000 - $220,000

This position is eligible for an annual long‑term incentive plan. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long‑term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well‑being program)

The following benefits and additional compensation are available to all regular employees:

• Incentive plans
• 401(k) plan plus employer contribution and match
• Short‑term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non‑qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that transform lives.

By bringing your ambitious ideas, unique perspective and contributions, you will build a better future, grow a career reflective of your passion and abilities, and connect to a dynamic and inclusive culture.

Vision and Culture

We are committed to doing more for our people and the communities we serve. We put people first at Medtronic, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies empower patients to live life on their terms. Better outcomes for our world.

Inside our organization, we value insight‑driven care, fresh viewpoints, cutting‑edge AI, data, and automation. The mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Additional Notice

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