Senior Trust & Safety Investigator - High-Risk Incidents

Control-Risks; Washington (District of Columbia); Híbrido; USD 100.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Discretionary bonus scheme

Medical benefits

Descripción de la vacante

Control Risks is seeking a Trust & Safety Specialist to review, investigate, and resolve high-risk safety incidents on our platform. The role focuses on self-harm and related escalations while partnering with cross-functional stakeholders to protect users and uphold platform integrity.

The ideal candidate has 4–6 years in trust and safety, content moderation, or related fields and strong analytical, written, and communication skills.

Formación

• 4-6 years of experience in Trust & Safety, content moderation, online safety, investigations, intelligence analysis, or related field.
• Demonstrated experience handling child safety, exploitation, or other high-risk online harms cases.
• Knowledge of content moderation practices, escalation workflows, and trust and safety operations.
• Strong analytical thinking, investigative, and problem-solving skills.
• Experience managing sensitive, graphic, or emotionally challenging content while maintaining professionalism and sound judgment.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to work effectively across cross-functional teams and stakeholder groups.
• Strong documentation and case management experience.
• Experience supporting crisis response, self-harm, suicide prevention, or law enforcement engagement programs.
• Familiarity with online platform safety operations, digital investigations, or cyber-enabled threat environments.
• Experience working with policy enforcement frameworks and operational standard operating procedures.
• Understanding of privacy, safety, and legal considerations associated with child safety and emergency disclosures.

Responsabilidades

• Triage, investigate, and respond to escalated safety incidents from internal teams, external partners, law enforcement, and parents.
• Handle urgent cases related to self-harm, suicide, child safety, and other high-risk safety concerns.
• Conduct complex content moderation and investigations using internal tools and workflows.
• Assess threats, identify policy violations, and recommend enforcement actions.
• Prepare and submit proactive disclosures to law enforcement per policy and procedures.
• Maintain detailed case documentation, investigation records, and escalation logs.
• Partner with Product, Policy, Legal, and Safety to support incident response and improve processes.
• Participate in team meetings, stand-ups, training, and professional development.
• Adhere to operational security, privacy, and confidentiality requirements.

Conocimientos

Trust & Safety

Content moderation

Investigations

Intelligence analysis

Policy enforcement

Crisis response

Privacy & confidentiality

Cross-functional

Written communication

Problem solving

Descripción del empleo

Control Risks is seeking a Trust & Safety Specialist to review, investigate, and resolve high-risk safety incidents on our platform. The role focuses on self-harm and related escalations while partnering with cross-functional stakeholders to protect users and uphold platform integrity.

The ideal candidate has 4–6 years in trust and safety, content moderation, or related fields and strong analytical, written, and communication skills.