Senior Training & Capacity Building Lead, Client Engagement

Sate Housing Finance Agencies (HFAs); Pennsylvania; On-site; Full time

Job description

Training, Client Engagement, and Capacity Building Officer

Published on May 22, 2026

Organization: Pennsylvania Housing Finance Agency

Job Description

The Training, Client Engagement, and Capacity Building Officer is a key member of the Counseling Division, responsible for leading a third‑party contractor and PHFA’s Housing Counseling Network to deliver exceptional training programs, fostering strong client relationships, and building capacity of our housing counseling agencies and partners.

As Senior Training Officer, you will design and implement sponsored training initiatives that drive client engagement and satisfaction. You will develop strategic marketing/outreach plans to enhance the counseling agencies’ impact and sustainability within PHFA’s Housing Counseling Network.

Key Responsibilities

Develop and Execute Capacity Building/Client Engagement Strategies

• Write, develop, and incorporate existing curricula and outsource development of counseling and educational materials, including lesson plans, teacher/leader guides, take‑home and in‑session group and individual activities.
• Evaluate existing curriculum and manage relationships with staff at organizations that have developed their own counseling and educational curriculum.
• Facilitate focus groups to understand common interests, determine barriers, and make industry improvements to training and outreach efforts.
• Make recommendations regarding the design, development, integration, and implementation of the “Counselors Corner” applications, adding new users to the system.
• Design and conduct regional training presentations.
• Develop, deliver, and align training programs for housing counselors, clients, and partners with industry best practices, HUD guidelines, and organizational goals.
• Assist with coordinating the Agency’s counseling network and home‑buyer education presentations.
• Deliver home‑buyer education presentations to prospective buyers, counselors and other groups.
• Coordinate all training activities related to loss‑mitigation strategies to combat the loan delinquency rate in Pennsylvania.
• Develop and maintain partnerships with key stakeholders, including government agencies, non‑profits, and industry organizations, to advance our mission and goals.

View the complete job description and apply online: https://phfa.wd5.myworkdayjobs.com/PHFA/job/Harrisburg-PA/Training–Client-Engagement–and-Capacity-Building-Officer_JR283