Senior Technology Specialist

Marin-County-Superior-Court-1; San Rafael (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Marin County Superior Court is seeking a senior Technology Specialist to support the court's LAN and related IT infrastructure. You will work independently on complex projects, mentor staff, and coordinate with vendors to deploy new equipment and software.

The role requires a Bachelor's degree in CS or information systems or equivalent certs, plus at least two years of Systems Support experience. You will report to the CIO and play a key role in security, backups, and disaster recovery.

Qualifications

• Bachelor's degree in CS or information systems, or approved tech certs.
• Two years of recent systems support experience.

Responsibilities

• Install, configure, and maintain desktop PCs and network hardware.
• Configure servers, backups, and network devices.
• Lead technical staff and provide training.

Skills

Desktop support

Network administration

Server maintenance

Project leadership

Technical documentation

Education

Bachelor's degree in CS or information systems

Tools

Diagnostic software

OS administration

Remote access tools

Job description

DEFINITION

Under general supervision performs complex technical duties in support of the Court's local area network (LAN); performs related work as required.

DISTINGUISHING CHARACTERISTICS

This is the senior/specialist level in the Technology Specialist series. At this level incumbents are expected to perform very independently and be responsible for complex assignments involving a wide scope and impact. This class reports to the Chief Information Officer.

TYPICAL TASKS

Positions in this class may perform any or all of the below listed duties. These should be interpreted as examples of the work, and are not necessarily all-inclusive.

1. Installs, configures, upgrades, troubleshoots, repairs and maintains desktop computers, personal computers, network hardware and peripherals.


2. Establishes, maintains and monitors all server security including logon and group passwords; adds users, assigns identification and access levels; creates, modifies and deletes network and database accounts and server shares; coordinates with county to assign internet and e-mail accounts.


3. Configures servers, backup tape drives, autoloaders, switches, uninterrupted power supply (UPS) systems, and various other hardware and software systems; trains subordinate staff, as appropriate,to monitor these systems.


4. Consults with court management on large scale projects; develops implementation plans for acquisition and installation of new equipment; works closely with consultants, vendors and manufacturer's staff to coordinate installation; prepares test plans, test systems and coordinates user testing.


5. Produces technical and end-user documentation; develops end-user training programs; coordinates or conducts training.


6. Maintains accurate records and files related to work performed, maintains inventory records and documents network and terminal installations and configurations.


7. Documents server and network procedures including startup and shutdown; monitors disk storage capacity and usage; runs server utilities as necessary; monitors hardware processor usage; updates server operating system, hardware and software as needed.


8. Develops policies and procedures for routine backups and disaster recovery.


9. Writes programs for broad and complex database applications, file extraction and form production; writes computer code and documents application; performs data validation and user tests.


10. Installs, configures and maintains new or upgrades to operating systems, applications, protocols, mainframe access and emulation, remote access, network and other software.


11. Participates in the interviewing and hiring of technical staff; provide lead direction and train support staff.

DESIRABLE QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge, skills and abilities would be the equivalent of:

Education and Experience: Possession of a baccalaureate degree from an accredited college or university with a major in computer science, information systems management, or closely related field, or an approved certification program in a relevant technology, and two recent years of experience performing systems support tasks.

KNOWLEDGE, SKILLS and ABILITIES

Knowledge of: Common personal computer software such as word processing, spreadsheet and database programs; network and personal computer operating systems; internet protocols and characteristics; diagnostic software used in the assembly, troubleshooting and repair of personal computers; network/server configurations, installation and administration; programming languages for the personal computer; administrative principles and policies including scheduling work, instructing, training and motivating others; work planning and organization; methods for identifying and resolving customer problems with computer hardware and software.

Skill in: Operating a computer and related computer peripheral equipment, and driving a motor vehicle.

Ability to: Assemble, install configure, repair and maintain computer hardware, peripherals and components; diagnose and resolve software/interaction problems for personal computers, network and interface systems; install, configure, modify and maintain operating system, applications, network and remote access; motivate, assign and review the work of others; deal tactfully and effectively with subordinates; plan, review and organize the work of others; provide project leadership and staff training; prepare and maintain accurate reports, records and logs; develop documentation and on-line help; prioritize work; instruct less experienced staff in work procedures; communicate orally and in written form in a clear and concise manner including providing technical information in non-technical terms; deal tactfully and courteously with the public; establish and maintain effective work relationships with judicial officers, court personnel, governmental agencies, vendors and members of the public.