Senior Technology Analyst - JO# 6583

Judicial Council of California; San Francisco (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

The Judicial Council of California is seeking a Senior Technology Analyst to support the IT office and ServiceNow platform team. You will lead platform engineering, document configurations, and advise on efficient business processes while working with stakeholders across the organization.

Ideal candidates have ServiceNow admin experience, related certifications, and a track record in ITSM, incident, problem, change management, and platform integrations.

Qualifications

• Bachelor’s degree in computer science, information systems, or related field with 5+ years of infrastructure experience.
• ServiceNow certification and ITIL hands-on experience highly preferred.
• Experience with ITSM processes and platform integrations is desirable.

Responsibilities

• Provide ServiceNow platform support for JCC and upgrades.
• Lead deployments of new functionality and manage project timelines.
• Prepare user guides, training, and reporting for stakeholders.
• Collaborate with business teams to improve processes and solutions.
• Act as operations consultant with minimal supervision.

Skills

ITIL knowledge

Agile/SDLC

Stakeholder engagement

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

ServiceNow

REST APIs

SOAP APIs

Job description

The Judicial Council of California (JCC) is accepting applications for the position of Senior Technology Analyst in the Information Technology (IT) office.

The Senior Technology Analyst supports the JCC IT office and ServiceNow platform team. Receiving only general direction, the Senior Technology Specialist will serve as a ServiceNow Platform engineer supporting the execution of the ServiceNow functions across different modules, solutions, and services. The role maintains information documenting the system configuration, administration, and monitoring. The Sr. Technology Analyst serves as an operations consultant for business teams, technical users and business stakeholders to analyze and recommend efficient business processes. This position works independently with minimal supervision and will lead business application projects.

The Senior Technology Analyst will be working together with the Senior Application Development Analyst and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM product capabilities including Incident, Problem, Change, Service Request, CMDB, Knowledge, Service Level Agreement / Management, Customer Service Management, Service Portal, and Custom Scoped Applications.

The ideal candidate would have ServiceNow Admin experience and related ServiceNow certifications in their main certification path with IT product line.

The Judicial Council

The Judicial Council of California is the policy setting body for the state court system and has constitutionally conferred statewide rule-making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.

By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council’s staff organization seeks to continue to evolve as one of California’s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.

The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is located minutes from downtown, just north of Discovery Park.

The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco or Sacramento office at least two days per week, based on their office leader’s direction, and reside in the area surrounding this location. To be eligible for Judicial Council employment and participation in the Judicial Council’s Hybrid Work Program, a prospective or current employee’s primary residence/remote work location must be in the State of California and within a 150-mile driving radius of their assigned reporting location.

RESPONSIBILITIES

• Provides ServiceNow platform support for JCC.
• Project Management in support of ServiceNow applications’ upgrades, module deployments and on-going production support.
• Leads the deployment of new functionality, applications, and technologies by developing plans, coordinating with vendors, and setting project timelines and priorities.
• ServiceNow program user guide and training.
• Reporting.

MINIMUM QUALIFICATIONS

Bachelor’s degree, preferably in computer science, information systems, or a related field, and five (5) years of experience maintaining complex infrastructure with extensive knowledge in assigned area of expertise such as servers, hardware, operating systems and/or network operating systems, network hardware, telecommunications, and security.

Possession of a bachelor’s degree in computer science, information systems, or directly related field may be substituted for one of the years of required experience. An additional four (4) years of professional experience as noted above may substitute for the bachelor’s degree. Or, additional directly related experience and/or education may be substituted on a year-for-year basis.

OR

One (1) year as a Technology Analyst with the Judicial Council of California or one (1) year of experience performing the duties of a class comparable in the level of responsibility to that of a Technology Analyst in a California superior court or California state-level government entity.

Desirable Qualifications:

• ServiceNow Certification and ITIL hands on experiences
• ServiceNow administrative experience
• Minimum of 5+ years of ServiceNow architecture, design, implementation, and technical experience in complex environments
• Proficiency in IT Service Management (ITSM) processes and tools
• Knowledge of Agile and SDLC principles
• Experience with REST/SOAP APIs, Web Service Integrations preferred
• Experience driving continuous improvements of Service Now implementation methodology and service offerings based on client's feedback
• Subject Matter Expert (SME) on the delivery of ServiceNow solutions
• Expertise in collaboration, creation, deployment, and maintenance of technical best practices and standards
• Ensure technical deliverables are complete, consistent, high quality, on time, and deliver valuable outcomes
• Upon request, provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem
• Ability to travel up to 10% annually, driven by customer needs and internal meetings

OTHER

Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.

PAYMENT & BENEFITS

Please note due to statewide fiscal conditions, the posted salary range is subject to a temporary 3% reduction. In exchange for this reduction, judicial branch employees accrue an additional 5 hours of paid personal leave per month through June 30, 2027.

Some highlights of our benefits package include:

• Health/Dental/Vision benefits program
• 14 paid holidays per calendar year
• Choice of Annual Leave or Sick/Vacation Leave
• 1 personal holiday per year
• Up to $130 per month reimbursement for qualifying commuting costs
• CalPERS Retirement Plan
• 401(k) and 457 deferred compensation plans
• Employee Assistance Program
• Basic Life and AD&DD Insurance
• FlexElect Program
• Pretax Parking
• Long Term Disability Program (employee paid/optional)
• Group Legal Plan (employee paid/optional)

The Judicial Council of California Is an Equal Opportunity Employer.