Senior Technical Writer (Contract) (opens in a new tab)

Justworks, Inc.; New York (NY); Hybrid; USD 110,000 - 138,000; Full time

Job summary

Justworks, Inc. is seeking a Contract Senior Technical Writer for its Experience Design Team in New York City. This role focuses on documenting expertise, coordinating SME interviews, and creating repeatable processes to elevate client documentation and knowledge sharing.

The position is a hybrid remote/in‑person contract for 6 months, with an hourly pay rate of $80–$100 depending on experience. You will collaborate with product management, operations, and customer success to deliver

Qualifications

• Minimum of 7+ years of experience in editorial content writing, knowledge management, or journalism.
• A portfolio of work or similar samples of relevant writing.
• A background in journalism (or similar expository writing) is preferred.

Responsibilities

• Coordinate the intake of knowledge from SME stakeholders.
• Lead interviews (in‑person and virtual) with subject matter experts.
• Produce documentation that captures SMEs’ expertise and creates repeatable processes.
• Collaborate with cross‑functional teams to document our organization’s expertise.

Skills

Editorial writing

Knowledge management

Journalism

Cross‑functional collaboration

Education

Journalism background

Job description

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

If this sounds like you, you’ll fit right in.

Justworks believes in a "flexwork" model where teammates have at least two days a week when they are expected to work in a global office. The exact schedule is at individual teams’ discretion.

Who You Are

At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate Contract Senior Technical Writer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience.

As a Contract Senior Technical Writer, you'll work with a cross-functional team that includes product management, product marketing, operations, and customer success to document our organization's expertise and create repeatable processes that enable us to deliver excellence to our clients.

This role will require a combination of user‑centricity, empathy for people facing and resolving complex challenges in a highly regulated environment, and the ability to communicate efficiently and effectively, with clarity and precision.

In this role, you will be responsible for coordinating the intake of knowledge from subject matter expert stakeholders. You will lead interviews (in‑person and virtual), ask the right questions, and produce the documentation that captures those SME's expertise.

Your Success Profile

What You Will Work On

• Gain an understanding of Justworks' products and services
• Develop discussion guides and other artifacts to guide stakeholder discussions
• Engage with cross‑functional SMEs and manage scheduling for intake sessions
• Create user‑friendly documentation of processes and workflows
• Write, edit, and review documentation to maintain a high level of quality
• Follow internal accepted standards for style, structure, and tone
• Oversee and contribute to the work of other writers and knowledge professionals
• Perform other related responsibilities as needed based on department and/or organizational needs.

How You Will Do Your Work

As a Contract Senior Technical Writer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Demonstrated ability to create high‑quality written knowledge content
• Ability to make complicated processes understandable
• Understanding of contemporary practices for creating content that is accessible, usable, and well‑structured
• Ability to engage stakeholders in knowledge‑gathering interviews and follow‑up communication.
• Ability to manage the work of one or more other writers
• Ability to work as part of a mulit-disciplinary design team
• Willingness to pivot when needed to accommodate shifting priorities.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 7+ years of experience in editorial content writing, knowledge management, or journalism
• A portfolio of work or similar samples of relevant writing
• A background in journalism (or similar expository writing) is preferred
• This role is a hybrid remote / in‑person at our New York City office. Please expect to be in the office 2-3 days a week.

This is a fixed term contract role for 6 months. This position is paid on an hourly basis, at a rate of $80-100 per hour, depending on experience.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [e-mail] . Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Just Be You

We’re committed to building a culture where everyone feels welcome, supported, and empowered to thrive. We believe that a wide range of perspectives, experiences, and identities strengthens our team and helps us create the kind of workplace—and world— we want to see.

We believe that in order to gather accurate demographic information we need to move beyond traditional questions about gender, race and ethnicity, and sexual orientation in favor of more inclusive and open-ended approaches. Of course, thinking around these areas is ever‑evolving so, wherever applicable please feel free to select "I prefer to self‑describe" and then elaborate so we can use your feedback to inform survey selections in the future.

Participation in this survey is completely optional. Any responses you choose to share will not be associated with your application and will not in any way be used in any hiring decision. We are collecting this information to deepen our understanding of our candidate pool and to continue to foster a welcoming and equitable hiring experience for all.

At Justworks, we are building an open, inclusive, and collaborative culture that values each person’s unique potential. We strive to help every Justworker grow with confidence in the collective service of our company, our community, and our customers.

We know that creating a truly inclusive workplace where everyone thrives is an ongoing journey—one that requires consistency, accountability, and shared commitment. We’re proud of the company we’re building together, one great Justworker at a time.

Beyond the binary | We understand that gender expression and identity should not be conflated. What is your gender identity? * Select...

Would you describe yourself as transgender? * Select...

Love is love | What is your sexual orientation? * Select...

Ethnicity and race | Race is a social construct and no group is a monolith. How would you describe yourself? * Select...

Are you a spouse or domestic partner to a veteran? * Select...

Educational and learning experiences | We understand that folks gain expertise and knowledge through a variety of means. So, how did you get to know what you know?! Please select the highest level of education or training that you have * Select...

Voluntary self-identification of disability | Please select * Select...