Senior Technical Support Specialist - Gas Engineering

Avangrid; Pittsfield (MA); On-site; USD 53,000 - 69,000; Full time

Benefits offered by this job

401(k) match

Health, dental, and vision insurance

Professional development and clear CAR

Job summary

Avangrid is seeking a Senior Tech Support Specialist - Gas Engineering to support Berkshire Gas operations in Pittsfield, MA. The role focuses on CAD-based drawing packages, SAP work orders, project scoping, and field surveying coordination.

The position requires proficiency with CAD, SAP, and GasCalc, plus the ability to map gas utilities and compile regulatory drawings for state highway projects. On-site work five days a week with competitive benefits is offered.

Responsibilities

• Develop CAD construction drawing packages for mains and services; create main and service tables; draft job procedures.
• Confirm gas pipe flow pressures using GasCalc.
• Draft regulator stations and commercial meter sets using CAD and SAP.
• Maintain leak survey CAD maps and update land base for composite maps.
• Add station numbers from Mass DOT maps to construction drawings; post as-built main drawings.
• Log Mass Highway jobs; provide gas utility information to Mass DOT and contractors.
• Support engineering, marketing, IT, and management with drafting needs; estimate work orders in SAP.
• Create DigSafe tickets; pre-mark projects for Digsafe; use SAP/ZGServe for service listings.

Job description

Job Info

• POSITION - Union: Senior Tech Support Specialist - Gas Engineering
• NUMBER OF POSITIONS: 1
• LOCATION: MA - Pittsfield
• WORK TYPE: Office (5 days onsite)
• HOURLY RATE RANGE: $38.41-$50.06

What We Offer

• Competitive benefits and growth opportunities
• 401(k) match
• Comprehensive health, dental, and vision insurance
• Professional development and clear career advancement pathways

Job Duties

• Responsible for complete development of project CAD construction drawing packages which include: main installation and retirement, all services affected by project, Individual work orders in SAP for mains and all services.
• Create main and service tables for each project and draft job procedures.
• Confirm gas pipe flow pressures using GasCalc software
• Draft new regulator stations and commercial meter sets using CAD and SAP.
• Responsible for all leak survey CAD maps for every town Berkshire Gas covers.(Update yearly)
• Add new accurate land base to composite maps so new mains can be easily posted.
• Add station numbers from Mass DOT state highway maps to construction & composite drawings for all state highway projects.
• Scan construction drawings jobs and save in a folder on the network drive by work order number for future viewing and records.
• Save in CAD and PDF form.
• Log all Mass Highway jobs on the network drive.
• Review scope of project and added gas utilities if needed and returned to DOT to be updated.
• Provide requested gas utility information to Mass DOT, surveying firms, engineering companies, city and town engineering departments and contractors.
• Provide drafting needs for all of Engineering, Marketing, IT, Distribution Dept., Production Dept., Energy Dept., construction, and management.
• Design services - responsible for work order estimates in SAP for marketing.
• Service to construct - responsible for work order estimate in SAP, Cad drawing & dig-safe.
• Customer charge projects, includes site visit and accompanying CAD drawing, dig-safe and permits and create a business partner in SAP and a DP80 CIAC quote in SAP.
• Maintain plotters), order materials (example: plotter paper, toner, and service) when needed
• Compile system maps in CAD (Pittsfield, North Adams, Adams, Greenfield & Williamstown)
• Compile state compliance maps in in CAD for various towns (As required)
• Create variant reports.
• Add PEDA restriction areas to Pittsfield composite maps in CAD.
• Assist in training new engineering employees on putting a project together in CAD and the use of the Berkshire Gas Company standards.
• Maintain standard CAD library for engineering use.
• Create standard connections
• Support operations manager with all mapping and drawing requests.
• Post as-built main construction and service drawings for records department as needed.
• Creates new DigSafe tickets for work orders.
• Pre-marking the project for Digsafe.
• Uses ZGServe in SAP to create service listings for each street of gas main installation project.

Competencies

• Be a role model
• Be agile
• Collaborate and Share
• Develop Self & Others
• Empower to grow
• Focus to achieve results
• Technical Skills
• Company:THE BERKSHIRE GAS COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.

Job Posting End Date:November-27-2026