Senior Technical Support Manager - Envysion (Hybrid)

Motorola Solutions; Allen (TX); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Senior Technical Support Manager for the Envysion product line to lead a high-performing team and scale operations. You will bridge technical support and cross-functional teams to ensure the voice of the customer informs the product roadmap.

You will report on support health metrics, drive training, and collaborate with Product and Engineering to implement quality tracking. This role emphasizes strategic leadership and customer-centric outcomes within a hybrid

Qualifications

• 4+ years of experience as a Technical Support leader or people manager.
• Legal authorization to work in the U.S. indefinitely is required. Sponsorship is not available.

Responsibilities

• Oversee team operations and report key support health metrics to senior leadership.
• Collaborate with Product and Engineering to establish software quality tracking and training programs.

Skills

Leadership

Knowledge-Centered Support

Cross-functional collaboration

Executive communication

Operations execution

Education

High School Diploma

Bachelor's degree or equivalent

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we are "Solving for safer" by building and connecting technologies that help protect people, property, and places. The Envysion team designs integrated video security solutions that help businesses streamline operations and safeguard their facilities. As part of our Support organization, this team functions as a strategic engine driving customer satisfaction, operational efficiency, and product quality.

Job Description

We are seeking a Senior Technical Support Manager for the Envysion product line to serve as a strategic leader within our support organization. In this role, you will empower a high-performing team to deliver exceptional service while scaling internal operations. You will act as a strategist who views support as a vital component of the product lifecycle, serving as the bridge between technical support and cross-functional teams to help ensure the voice of the customer directly influences our product roadmap.

Key Responsibilities

• Operational Leadership & Metrics Oversee team operations and report key support health metrics to senior leadership Integrate forward-looking support methodologies like Knowledge-Centered Support, Collaborative Support, and Community Engagement Act as the executive point of contact for customer satisfaction trends and business operational health
• Escalation & Strategic Collaboration Serve as the final escalation point for client and internal technical support issues Partner with Product and Engineering teams to establish software quality tracking programs Drive cross-functional and new product training programs for support team members

Job Requirements

• Basic Requirements 4+ Years experience as a Technical Support leader or people manager High School Diploma Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Technical Expertise Support Methodologies to drive rollout of Knowledge-Centered Support (KCS) across an organization Software Quality Tracking to collaborate with Product and Engineering teams on quality initiatives Professional Experience Executive Communication to effectively report support health metrics and customer trends to senior leadership Operational Execution to prioritize tasks, maintain deadlines, and manage shifting priorities in a dynamic environment Cross-Functional Collaboration to influence product roadmaps and lead team training programs
• Preferred Qualifications Bachelor's degree or equivalent practical experience Background in operations management History of delivering results and maintaining performance excellence
• #LI-DB1 #LI-Hybrid Basic Requirements High School Diploma 4+ Years experience as a Technical Support leader or people manager Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Salary

Target Base Salary Range: $105,000- $115,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Travel Requirements

Under 10%

Position Type

Experienced Referral Payment Plan Yes

Benefits

Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Company Culture

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

Application Period

We will be accepting applications between September 23rd, 2026 and November 23rd, 2026.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.