Senior Technical Support Engineer — TS/SCI Poly

Nightwing; Corridor North (MD); On-site; USD 151,800 - 253,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

401k Plan

Paid Time Off

Holidays

Additional insurances

Job summary

Nightwing in Annapolis Junction, Maryland, seeks an experienced Senior Technical Support Engineer to support mission-critical systems and high-visibility services. This is a hands-on, senior-level role for a technical expert who leads by example and drives operational excellence.

Active TS/SCI CI Poly clearance is required. The position is contingent upon contract award and offers comprehensive benefits and a clear career path within a nationally important program.

Qualifications

• 10+ years of relevant technical support experience.
• Current TS/SCI CI Poly clearance.
• IAT Level II certification compliance (required).

Responsibilities

• Serve as primary escalation point for Tier 2/3 support across IT systems and infrastructure.
• Provide advanced technical troubleshooting and root-cause analysis.
• Independently manage assigned systems and programs supporting mission-critical operations.
• Lead or mentor junior team members with technical direction.
• Contribute to continuous service improvement and reliability enhancements.
• Develop and maintain technical documentation and system diagrams.
• Support user training and knowledge transfer.

Skills

Years of experience

TS/SCI CI Poly

IAT Level II

Independent worker

Analytical skills

Troubleshooting

Communication skills

Tools

IT systems

Infrastructure

Job description

Nightwing in Annapolis Junction, Maryland, seeks an experienced Senior Technical Support Engineer to support mission-critical systems and high-visibility services. This is a hands-on, senior-level role for a technical expert who leads by example and drives operational excellence.

Active TS/SCI CI Poly clearance is required. The position is contingent upon contract award and offers comprehensive benefits and a clear career path within a nationally important program.