Senior Technical Support Engineer, Platform & Cloud

ibase-t; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

iBase-t is seeking a Technical Support Engineer to provide advanced support for the Solumina platform. You will troubleshoot complex issues, analyze business rules, and create test cases in OOB environments.

The role requires SQL and Java probe skills, Zendesk usage, and collaboration across time zones to improve service delivery. The ideal candidate has 3–5 years in technical support, strong English communication, and experience with Kubernetes and cloud platforms (AWS/Azure).

Qualifications

• 3–5 years in technical support, with Tier 2 exposure.
• Strong written and verbal English communication.
• Experience writing/reading SQL queries and diagnosing Java code.
• Familiarity with cloud-based troubleshooting and Zendesk or similar ticketing tools.
• Experience supporting teams across multiple time zones is a plus.
• Experience with Kubernetes, AWS, and Azure is a plus.

Responsibilities

• Provide Tier 2 technical support, troubleshooting advanced issues to minimize downtime.
• Analyze product business rules and create test cases in OOB environments.
• Write/interpret SQL queries and diagnose Java code to resolve issues.
• Communicate clearly with users and internal teams to ensure customer satisfaction.
• Develop and document training materials, test cases, and troubleshooting procedures.
• Suggest process improvements to support workflows and system configurations.
• Document customer interactions, resolutions, and system updates in Zendesk.
• Collaborate with cross-functional teams to improve platform reliability and performance.

Skills

Clear english communication

Root cause analysis

Test cases in OOB environments

SQL queries

Java code diagnostics

Troubleshooting Kubernetes

Cloud familiarity (AWS/Azure)

Zendesk usage

Cross-team collaboration

Time-zone coordination

Education

High school diploma

Bachelor's degree in related field

Tools

Zendesk

Kubernetes

AWS

Azure

Job description

iBase-t is seeking a Technical Support Engineer to provide advanced support for the Solumina platform. You will troubleshoot complex issues, analyze business rules, and create test cases in OOB environments.

The role requires SQL and Java probe skills, Zendesk usage, and collaboration across time zones to improve service delivery. The ideal candidate has 3–5 years in technical support, strong English communication, and experience with Kubernetes and cloud platforms (AWS/Azure).