Senior Technical Support Engineer – Cloud, Linux & AWS

TechnoMile; McLean (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Tuition reimbursement

Ongoing development opportunities

Flexible PTO

401(k) with 4% company match

Healthcare options

Job summary

TechnoMile seeks a Technical Support Specialist (Level II) to address advanced client issues. You will analyze incidents, troubleshoot cloud infrastructure, and coordinate with internal teams to resolve complex problems.

Ideal candidates have AWS, Python, and BASH scripting experience, solid networking knowledge, and strong communication skills to explain technical concepts to diverse clients. US Citizenship is required.

Qualifications

• 4 years of experience in a client-facing technical support role.
• Hands-on experience with AWS and Python and BASH scripting.
• Strong understanding of networking protocols, especially TCP/IP.
• Experience with Kubernetes for application deployment and management.
• Advanced skills in troubleshooting and managing Linux environments via command line.
• Excellent verbal and written communication skills, with ability to explain technical concepts to clients.

Responsibilities

• Review, analyze, and resolve client-reported incidents and requests via ticketing system.
• Investigate complex issues involving cloud infrastructure, network configurations, and application performance.
• Communicate effectively with clients to gather information and provide updates.
• Manage, troubleshoot, and resolve AWS resources.
• Handle TCP/IP, SSL, and API related issues.
• Create and use Python and BASH scripts for troubleshooting and automation.
• Operate Linux-based systems using the command line.
• Investigate and assist with security incidents related to infrastructure.
• Maintain detailed records of issues and resolutions.

Skills

Analytical mindset

Communication

Client-facing experience

Tools

AWS

Python

BASH scripting

Linux

Kubernetes

TCP/IP networking

Job description

TechnoMile seeks a Technical Support Specialist (Level II) to address advanced client issues. You will analyze incidents, troubleshoot cloud infrastructure, and coordinate with internal teams to resolve complex problems.

Ideal candidates have AWS, Python, and BASH scripting experience, solid networking knowledge, and strong communication skills to explain technical concepts to diverse clients. US Citizenship is required.