Senior Technical Support Engineer

Pinterest; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Pinterest is seeking a Partner / Technical Support Engineer to collaborate with Tier 1 clients across Enterprise, Adtech, Shopping, and Growth to define scalable partner solutions and drive end-to-end technical projects.

You will evangelize Pinterest’s technology stack, own API integrations, and work with Product Management and Engineering to tailor products to partner needs while providing proactive support and on-call coverage.

Qualifications

• 4+ years in Support/Solution/Partner Engineering or integration roles.
• Ability to leverage AI to enhance work quality and decisions.
• Bachelor’s degree in a relevant field or equivalent experience.
• Experience integrating external APIs at scale using SDKs or custom client code.
• Ability to read and write scripts in Python or shell.
• Experience leading technical partner or client calls.

Responsibilities

• Define and build scalable partner solutions across Pinterest products.
• Serve as the evangelist of Pinterest’s technology stack internationally and domestically.
• Be the subject matter expert on the Pinterest API and partner integrations.
• Lead integration products with key strategic partners.
• Own technical relationships with Tier 1 partners and Enterprise advertisers.
• Provide proactive and reactive technical support through dedicated channels.
• Provide on-call coverage for Pinterest business solutions.
• Lead complex engineering projects end-to-end with Engineering.
• Develop and maintain monitoring systems for partner integrations.
• Collaborate with Product Management and Engineering to tailor products.
• Lead cross-functional initiatives shaping Pinterest’s developer ecosystem.
• Mentor junior team members on technical and partner-facing work.
• Lead AI-driven solutions and automations across the team.

Skills

API integration

Python

Shell scripting

AI experimentation

Technical leadership

Partner communication

Education

Bachelor's degree

Tools

SDKs

Custom client code

Job description

• The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love
• As a Partner / Technical Support Engineer, you’ll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner solutions, helping hundreds of millions of people find ideas and inspiration
• You will be the evangelist of Pinterest’s technology stack, both internationally and domestically
• Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
• Become an expert in Pinterest’s business products and how to best deploy them and troubleshoot them
• Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners
• Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
• Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
• Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc
• Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
• Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
• Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
• Define the tools, processes, and documentation frameworks the team operates within
• Lead cross-functional initiatives that shape Pinterest’s broader developer ecosystem, and mentor junior team members on technical and partner-facing work
• Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops

4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platformAbility to leverage AI to enhance work quality and decisions, and champion AI experimentation within the teamBachelor’s degree in a relevant field, or equivalent experienceExperience integrating external APIs at scale using SDK’s or writing custom client codeAbility to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting languageExperience leading technical partner/client calls