Senior Technical Support Analyst

Oxford Industries; Seattle (WA); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with matching

Paid time off

Job summary

Tommy Bahama is seeking a Senior Technical Support Analyst (Tier 2) to join the IT Service Desk at our Seattle, WA corporate office. This in-office, full-time role focuses on end-user hardware, software, and network support, plus developing deployment configurations and documentation.

You will resolve issues across Tier I-III, manage patching, and collaborate with applications, network, server, and engineering teams. Requires CompTIA A+ and 3+ years’ experience in a Microsoft/Mac environment.

Qualifications

• CompTIA A+ certification or equivalent experience required.
• CompTIA Network+ and Server+ preferred.
• Minimum 3 years of experience with computer hardware and software.
• Experience in Microsoft-networked environments.
• Experience with Apple products is a plus.
• Strong hardware/software/networking troubleshooting skills.
• Excellent verbal communication and customer service skills.

Responsibilities

• Provide end-user software, hardware, and network support.
• Resolve issues via Tier I-III support channels.
• Document, track, and monitor problems to resolution.
• Develop configurations and software deployment packages.
• Install, maintain, and configure PC, MAC, printers, and network devices.
• Troubleshoot and coordinate desktop problems and remote connections.
• Create technical documentation for installations and maintenance.
• Provide patch management for distributed environments.
• Coordinate equipment deliveries and software licensing compliance.
• Travel up to 3% as needed for openings or relocations.

Skills

CompTIA A+

CompTIA Network+

CompTIA Server+

Windows AD

Hardware troubleshooting

Software troubleshooting

Networking troubleshooting

Customer service

Verbal communication

Education

CompTIA A+ certification

CompTIA Network+

CompTIA Server+

Tools

Microsoft Entra

Mac OS

Windows Server/AD

Remote management tools

Job description

HOW WE TAKE CARE OF YOU:

For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off. Potential Annual Bonus Opportunity. 50% discount at restaurants and retail locations. Career advancement opportunities as we are growing!

This role is based out of our Seattle, WA corporate office and is an in-office position, requiring full-time onsite presence Monday-Friday.

SET THE COURSE

As part of the IT Service Desk Team – Senior Technical Support Analyst (Tier 2) performs a variety of complicated tasks and works closely with the applications, network, server, and engineering teams.

Responsible for providing end user software, hardware, and network support.

Identifies, researches, and resolves technical problems presented through Tier I, II and III support.

Documents, tracks, and monitors problems to ensure timely resolution.

Also plays a key role in developing new configurations and software deployment packages.

BE THE ISLAND GUIDE

Install, maintain, and configure customer hardware and software for PC, MAC, network printers, and other network devices.

Troubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors.

Create and update technical and procedural documentation related to the installation and maintenance of PCs and MACs.

Independently design software distribution solutions using available toolset and technical expertise.

Research, evaluate, and test hardware/software products and systems solutions.

Install, configure, and test hardware and software, prepare reports and proposals for service.

Provide patch management for the distributed environment.

Provide back-up support as needed for Systems Administrators.

Configure and maintain Smartphones.

Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.

Collaborate with other IT departments to ensure best practices and standards are being followed and the platform technology is being leveraged.

Other duties as required that may include but are not limited to occasional travel to support new or relocation store/restaurant/Marlin Bar openings.

ESSENTIALS FOR LIFE IN PARADISE

CompTIA A+ certification or comparable experience required.

CompTIA Network+/CompTIA Server+ or comparable experience desired.

Minimum of 3 years of working experience with computer hardware and software.

Experience working with a Microsoft-networked computer environment.

Experience working with Apple products is a plus.

Experience working with Microsoft Entra is a plus.

Strong hardware/software/networking trouble shooting skills.

Strong Windows AD management skills.

Ability to respond to technical issues in a timely fashion with an emphasis on customer service.

Ability to manage and prioritize multiple tasks under pressure.

Excellent verbal communication skills.

Excellent phone and e-mail etiquette and customer service skills.

PHYSICAL ESSENTIALS FOR LIFE IN PARADISE

Ability to lift and/or move up to approximately 50 pounds occasionally.

Occasionally able to Bend/Stoop and/or Kneel as required.

Ability to travel approximately 3% of the time.

Rate Range: 27.21 - 40.80 USD Hourly. Multiple factors will vary the applicable rate of pay for this role, including an individual’s experience, knowledge, and skillset, as well as work location and available budget.

Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law.

If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at [e-mail].

Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

Aloha! At Tommy Bahama, paradise is our business. Focused on exceptional guest service, upscale products and delicious food and drinks, our tropically inspired lifestyle inspires the world to relax. Maintaining our unique point of view requires a diverse team that includes apparel designers, eCommerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals.

There are countless opportunities to contribute to our continued success - if you’d like to help us "Live the Island Life," we’d like to hear from you.